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3.4 per Million: Digging the Holistic Approach

by Snee, Ronald D.

Few will argue we live in a dynamic world where change is accelerating. What often goes unnoticed is that along with this rapid change, there is the opportunity and the need to improve....

21 Voices for the 21st Century

The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...

Teams in the Age of Systems

by Scholtes, Peter R.

Customer focus and systems thinking affect the implementation of teamwork. Without attention to these factors, teams can proliferate and become disconnected. A customer-in mentality means that customers drive the formation, activity, and evaluation of...

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