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Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....


July 2014 Standards Outlook - Online Figure

by Cressionnie, L.L. "Buddy"

Reject SMS will be covered by sub- team X 323 EAQG Title Title is more biased towards Aerospace than inclusive of Defense Amend wording from Aerospace Standard to Defense Standard Inclusive of all sectors Reject X 187 AAQG Foreword verbiage confusing ( n...


Solid Base

by Ahmed, Afaq;

A petroleum and petrochemical plant consists of equipment such as pumps, valves, motors, flanges, pipes, turbines, tanks and pressure vessels. Typically, such plants rely on a global supplier base to procure such equipment....


Need for Speed

by Spencer, Karen; Helfer, Steve

Organizations must focus on key indicators and achieve optimal performance levels. They must define quality as it relates to customers and modify quality to achieve and sustain quality levels that maximize supply chain performance and quality management....


Expert Answers: May 2014

by QP Staff

Starting a career in quality ... Testing traceability...


Open Access

Quality in the First Person: Pay It Forward

by Ramu, Govind

Helping professionals on their ASQ certification journeys and improving their careers gives this ASQ member a sense of fulfillment....


Open Access

A Place to Call Home

by Leonard, Denis; Zajicek, Gary

Builder leverages quality toolbox, culture to construct house for "Extreme Makeover" TV show....


Standards Outlook: Do You Really Understand?

by Russell, J.P.

The challenge for quality professionals for the next decade is to achieve a deeper understanding of our profession and its purpose....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Open Access

Learning From Experience

by Behling, David

Seven thought leaders offer their take on lean’s impact, opportunities and challenges....


Open Access

Quality in the First Person: Purpose and Principle

by Vora, Manu K.

Lifelong volunteer and teacher reflects on the value of giving back....


Standards Outlook: Common Ground

by Gordon, Dale K.

Accreditation by a recognized accreditation board ensures the impartiality and competence of the certification board (CB), and fosters confidence and acceptance of the CB’s certifications by end users in public and private sectors....


Open Access

2013 QP Salary Survey Webcast Powerpoint Presentation

by Hansen, Max Christian

View a PowerPoint presentation to accompany the webcast summarizing and discussing the 2013 QP Salary Survey, featuring author Max Christian Hansen....


Open Access

Career Corner: Switch Gears

by Westcott, Russell

Beat job boredom and burnout with reinvention....


Expert Answers: December 2013

by Wagoner, Keith; Pylipow, Peter E.

Measuring customer experience ... SPC for low-volume assembly....


Open Access

Quality in the First Person: Be the Change

by Stepniowski, Jennifer

Applying the social responsibility standard to your life....


Open Access

Salary Survey 2013: Read Their Minds

by Hansen, Max Christian

The quality profession is helping the world economy pull out of its long slump. And the professionals who responded to this year’s QP Salary Survey seem to be experiencing their own recovery—be it ever so slight....


2013 Salary Survey: Part 2, Section 23. Base Earnings by Education and Training

by Hansen, Max Christian

The independent consultants who respond to QP’s Salary Survey are, of course, a smaller group than the regular employees. This year in the United States, 62 consultants reported working part-time and 109 full-time....


2013 Salary Survey: Part 1, Section 18. Salary by Exemplar Global Certification

by Hansen, Max Christian

Worldwide, 14.2% of the surveyed quality professionals have at least one Exemplar Global certification. Canadian and U.S. respondents held 49 of the 72 certifications listed as choices in the salary survey, which are divided into two tables....


2013 Salary Survey: Part 1, Section 17. Salary by Highest Level of Ed. and Yrs. of Exp. in Quality

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 15. Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

In QP’s quality survey, respondents are asked: “In your company, how many people do you think have quality responsibilities stated in their job descriptions?” In 2009, a majority noted a figure of 25% or less....


2013 Salary Survey: Part 1, Section 13. Salary by Geographic Location

by Hansen, Max Christian

Of the quality professionals who participated in this year’s salary survey, the vast majority live in North America. Only 0.85% of the respondents work outside of the United States, Canada and Mexico (Table 1)....


2013 Salary Survey: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Year after year, respondents from North America are more likely to work in the manufacturing sector than the service sector. But, also perennially, the workers in service industries bring home, on average, bigger paychecks....


2013 Salary Survey: Part 1, Section 5. Salary by Six Sigma Training

by Hansen, Max Christian

Year after, QP’s salary survey shows that it pays to get Six Sigma training. As Figure 1 shows, U.S. respondents who’ve completed any level of Six Sigma training earned $16,826 more on average than those without any Six Sigma training....


2013 Salary Survey: Part 1, Section 4. Salary by ASQ and Exemplar Global Certification

by Hansen, Max Christian

In North America, 58.2% of respondents to QP’s salary survey held at least one ASQ certification. As Table 1 shows, the two certifications held by most respondents are certified quality auditor (23.9% of respondents) and certified quality engineer (22%)....


2013 Salary Survey: Part 1, Section 3. Salary by Number of Years of Experience in the Quality Field

by Hansen, Max Christian

Over the 27 years QP has been conducting its salary survey, results have consistently shown that quality professionals are rewarded for their years in the profession....


Open Access

Quality in the First Person: Career Traveler

by Hermenitt, Chris

Determination helps machine operator soar to the top....


Show of Hands

by Liu, Shu

“How many think this process is capable of meeting the specification?” Students sitting in a basic quality class in Asia were asked this question while they looked at a long-term normal process variation curve well within the specification range....


For the Greater Good

by Badrick, Tony; Kehrer, Sue; Reid, Elizabeth

When the Coffs Harbour Laboratory of Sullivan Nicolaides Pathology in Australia implemented an environmental management system, it realized financial savings, reduced waste and improved operational efficiencies, and saw increased staff engagement....


Turned On

by Scriabina, Natalia; Cort, Gary

Quality can be defined in many ways. In technical usage, quality can have two meanings: the characteristics of a product or service that influence its ability to satisfy stated or implied needs; or a product or service free of deficiencies....


Open Access

Quality in the First Person: Get a Job

by Cote, Murray

Professor encourages students to seek certification....


Innovation Imperative: The People Principle

by Merrill, Peter

Successful innovation does have a secret sauce—people. For successful innovation, we need to involve everyone in our organization....


Open Access

Expert Answers: September 2013

by QP Staff

Centralizing quality ... ISO 9001 cost of implementation...


Standards Outlook: Checking the Checkers

by Russell, J. P.

ISO 19011:2011—Guidelines for auditing management systems provides guidance for managing audit programs. Clause 5.6 provides guidance on improving an audit program, just as other departments in an organization are expected to continue to improve....


Open Access

Quality in the First Person: Quality Couple

by Mouradian, George

Husband and wife use quality tools to sweeten union...


Open Access

Standard Wise

by Combs, Oscar

View ISO 9001 as more than a QMS standard to lift business performance to new heights....


Open Access

Career Corner: The Gift of Growth

by ReVelle, Jack

For both mentors and mentees, mentorship is an invaluable experience....


Open Access

Career Corner: Put Yourself in the Hot Seat

by Whitacre, Teresa

Auditing is a big part of many quality professionals’ careers. We audit our suppliers and we perform internal audits. Some of us even participate in third-party audits. How many of us, though, have audited our career paths?...


Reinventing Excellence

by Buckman, Jim; Buckman, Mary Beth

How Corning used quality to maintain its legacy of innovation for 160 years....


Innovation Imperative: Getting a Jump Start

by Merrill, Peter

In last year’s July issue of QP, I wrote about what a career in innovation might look like. In this column, I want to provide you with some ways to get there....


Standards Outlook: Road to Revision

by Cressionnie, L.L. “Buddy"

The flagship aviation, space and defense quality management system (QMS) standard has started revision activities. AS9100 is the foundation standard of the International Aerospace Quality Group (IAQG)....


Parts of the Process

by Aguirre-Torres, Victor; López-Alvarez, Maria Teresa

Repeatability and reproducibility studies are based on the concept of variance components estimation. This is a remarkable achievement of statistical science because people usually think in terms of means and trends, not variation around a mean....


Standards Outlook: The Missing Key

by West, John E. "Jack"

Past perceptions about conformity to ISO 9001 suggest an organization may have a good quality management system, but it can still produce junk. But ISO 9001 does provide reasonable assurance that the output of the system will meet customer needs....


Open Access

To All Corners of Kenya

by Darabi, Tiffany

Effective supply chains deliver products on schedule and within budget to customers. Those customers shouldn’t have to think about the behind-the-scenes process or worry about whether the goods will be delivered on time....


What Makes You Tick?

by Machado, H.F. Ken

Uncoordinated internal operations create organizational inefficiencies, a lower level of customer service and unnecessary delays in management decisions, resulting in increased costs....


Expert Answers: May 2013

by QP Staff

Lean case studies from IT organizations...


Standards Outlook: World View

by Liebesman, Sandford

The global economy has provided organizations with many opportunities that didn’t exist even 10 years ago. On the other hand, the internet and extensive outsourcing have “flattened” the Earth, presenting organizations with many new risks....


Standards Outlook: What’s Cooking?

by Schnoll, Les

The U.S. Federal Drug Administration Food Safety Modernization Act is another milestone in food safety—the latest step to supplement hazard analysis and critical control point programs that have been mandated for a variety of commodities....


Expert Answers: April 2013

by QP Staff

Root cause analysis tools ... Calibration data for a fee ......


Expert Answers: March 2013

by QP Staff

Supplier audits ... Requiring ISO certification...


Standards Outlook: Confidence Game

by Gordon, Dale K.

For the second time in my 55 years on this Earth, we are seeing a crisis of confidence. This stems from many factors, including the devastating recession of 2008 to 2009 and the slow and painful global economic recovery we are witnessing....


Five at the Forefront

by Scriabina, Natalia

ISO 19011:2011 is an international standard that provides guidance on auditing management systems. Using ISO 19011 is not mandatory, and organizations are not required to reference this standard in their auditing procedures....


Measure for Measure: Verifying the Art

by Niemann, Craig

Measurement may be considered a science and an art. It is a science in that it is based upon the laws of physics and math. Some consider it an art because elements of human judgment are needed to translate measurement from abstract to real application....


Open Access

Apples to Oranges?

by Surak, John G.;

Consumers around the world demand safe food. Through the years, retailers and food companies have pushed their suppliers to have food safety systems and improve on them. The drive started with suppliers being required to have third-party good GMP audits....


Before the Fact

by Mehta, Bob

The FDA has ratcheted up its surveillance and inspection activities on the suppliers of food and dietary supplements. Growing concern over protection of America’s food chain has been voiced by the FDA’s commissioner of food and drugs....


Open Access

The Right Ingredients

by Zaidi, Syed Wasi Asghar;

In Out of the Crisis, W. Edwards Deming writes, “Everyone doing his best is not the answer. It is first necessary that people know what to do.” To ensure people know exactly what to do, all activities within the organization should be system oriented....


Open Access

Know the Why

by Ramsay, Owen

One of the primary reasons improvement projects fail is a lack of alignment with an organization’s vision, mission, goals and objectives. In an attempt to avoid that issue, a government agency in Guyana deployed a multi-tool method for improvement....


Standards Outlook: Keeping Watch

by Russell, J.P.

Supply chain management is important to ensure organizations can compete in the global market. Organizations continue to focus on core competencies, resulting in greater dependence on high-quality materials and services from suppliers....


Standards Outlook: Corrective Action Challenge

by Reid, R. Dan

The purpose of corrective action is to prevent the recurrence of the problem. There are usually many actions that can be taken to address the problem, ranging from incremental changes to innovative solutions....


Why Certify?

by Laman, Scott A.; Korkuch, Dana; Kohler, Rene; Drobnick, Rudy; Kramer, Robin; Gardner, Pete; DiPuppo, Janet G.; Krothapalli, Sowmya;

These stories are told by people at different stages of their careers. One of the things they have in common, however, is they’ve carefully considered the costs and benefits of ASQ certification....


Innovation Imperative: Put It on Paper

by Merrill, Peter

Last year, the ASQ Quality Management Division’s Innovation and Value Creation Technical Committee conducted its first evaluation of ASQ readiness for innovation certification....


Expert Answers: January 2013

by QP Staff

Six Sigma staffing ... Calibration vs. verification ......


Open Access

Salary Survey 2012: Part 1, Section 5: Salary by Six Sigma Training

by Hansen, Max Christian

S. employees, Canadian employees, international employees Salary by highest level of Six Sigma training for Canadian respondents / Figure 3 115,929 170,000 133,600 91,538 89,811 79,511 84,000 87,750 103,314 92,094 84,608 77,523 65,000 94,000 105,062 84,8...


Salary Survey 2012: Part 1, Section 4: Salary by ASQ and RABQSA International Certification

by Hansen, Max Christian

Percentage of respondents holding aSQ certifications / Table 1 2012 2010 2008 Certified quality auditor 22.9% 24.1% 24.2% Certified quality engineer 20.4 23.7 21.6 Certified manager of quality/ organizational excellence 12.6 13.7 12.6 Certified Six Sigma...


Salary Survey 2012: Part 1, Section 12: Salary by Industry

by Hansen, Max Christian

Transportation and aerospace products 12.8 80,965 24.7 79,706 other products 5.3 78,625 4.7 78,111 Service sector 28.5% $ 90,449 42.8 $ 93,453 Construction services 5.4 90,114 7.0% 85,600 Consulting and other professional, scientific and technical servic...


Salary Survey 2012: Part 1, Section 14: Salary by Organizational Quality Infrastructure

by Hansen, Max Christian

Salary by quality department membership for U. S. respondents / Table 3 Part of a quality department Not part of a quality department Percentage Average salary Percentage Average salary All respondents 80.7% $ 84,445 19.3% $ 96,346 analyst 63 64,330 37 7...


Salary Survey 2012: Part 1, Section 18: Salary by RABQSA International Certification

by Hansen, Max Christian

Part 1. Regular Employee Results Section 18. Salary by RABQSA International Certification Details on RABQSA Certifications Salary by RABQSA certifications for U. S. respondents / Table 1 Aged care professional APIQ auditor AS9100 aerospace experience aud...


Salary Survey 2012: Part 2, Section 23: Base Earnings by Education and Training

by Hansen, Max Christian

1 28,000 28,000 Certified manager of quality/ organizational excellence 20,000 275,000 86,193 9 112,391 100,000 Certified quality auditor 12,000 180,000 56,553 17 87,066 96,521 Certified quality engineer 12,000 214,245 71,048 10 96,625 82,500 Certified q...


Open Access

Career Corner: Show Your Softer Side

by Christopher, Rosemarie

There has been little attention and importance placed on softer skills. But more companies are realizing that while an individual’s hard skills will move them ahead quickly, it is the dearth of soft skills that can derail an individual’s advancement....


Lasting Impression

by Stauffer, Rip; Owens, Debra

A recent paper found that quality initiatives have made significant contributions to three primary indicators of economic well-being: gross domestic product, corporate tax revenues and employment....


Open Access

Perspectives: Added Structure

by Trotter, A. Mark; Calabrese, Rick; Huang, Li-Chung; Krumenaker, Alice; Palm, Ulo

Global good manufacturing practices (GMP) and regulatory guidelines ensure the “safety, identity, strength, quality (and) purity of drug(s).” Manufacturing and quality control testing of approved drugs fall under these GMP regulations....


Open Access

One Good Idea: Survey Fatigue

by Pecoraro, Joel

Who among us has not suffered the endless assault of satisfaction surveys? Society is surveyed out, but that doesn't mean the pursuit of meaningful customer feedback is a waste of time. It's just that the challenge is getting more difficult....


(Re)visionary Thinking

by Briggs, Susan L.K.

The preeminent ISO standard on environmental management, ISO 14001, is being revised to incorporate new approaches in the field of environmental management systems and meet stakeholder expectations that have evolved since it was first published in 1996....


Open Access

Pointed in the Right Direction

by Dunmire, Thea; Johnson, Gary L.

Last November, ISO published a new edition of ISO 19011—Guidelines for Auditing Management Systems. This marks a further evolution in management system auditing and in ISO’s approach to the drafting of management system standards....


Expert Answers: September 2012

by QP Staff

Sustaining excellence ... Blood bank error...


Standards Outlook: On the Lookout

by Russell, J.P.

Audit program managers have always dealt with risk in some manner. They’ve analyzed and evaluated risk, as well as monitored and reported it. Now, all of those activities are becoming a formal part of an audit program manager’s duties....


Open Access

Career Corner: Light Your Fire

by ReVelle, Jack B.

It takes the right team members to create an enabled, empowered, motivated, cross functional, self-directed team capable of selecting the most important tasks, and then efficiently and effectively solving the most critical problems....


Open Access

Quality in the First Person: Shaping Your Life

by El-Din, Mohamed Nour

When I graduated from Cairo University’s College of Pharmacy in 2006, I was full of hope and ready to hit the market. I imagined that organizations were waiting for me, ready to welcome me into their ranks....


Standards Outlook: Game of Chance

by Russell, J.P.

Risk is a popular word being added to the standards and procedures lexicon, but it’s a massive topic that can be confusing. It can get even more complicated when you try to put risk in a box....


Open Access

One Good Idea: Easy A

by Levinson, William A.

It is almost as easy to fail a certification exam by making mistakes while answering questions—even if you know the answers—as it is to fail by not mastering the body of knowledge....


Standards Outlook: Group Effort

by Cressionnie, L.L. "Buddy"

When users think about AS9100, they typically think only of the AS9100 quality management system standard and not about the other products and services the International Aerospace Quality Group provides to the aviation, space and defense industry....


In the Spotlight

by Keathley, Jane

Based on what we know about the skills needed for innovation management, what quality management functions, responsibilities and skills can be applied to manage innovation?...


Open Access

Quality in the First Person: Seeding Success

by Payne, Tamara L.

Remember me? In the August 2008 issue of QP, I wrote about my “Rocky Start” in quality. Back then, I wrote about how my early life had been one mistake after another. You will not believe what I am doing now....


Open Access

Back to Basics: Solid Proof

by Suedbeck, John G.

In general, the audit process is similar across most industries. To effectively evaluate risk, we need an understanding of the reliability of the audit evidence obtained. But how do we best assess the reliability of audit evidence?...


Valuable Resource

by Zimmerman, Andrea

Talent development is addressed in three key components of sustainability management systems: international standards, social responsibility (SR) reporting and performance excellence frameworks....


Expert Answers: May 2012

by QP Staff

Defining quality ... Consolidating certifications ......


Open Access

Beyond the Basics

by Duffy, Grace; Laman, Scott A.; Mehta, Pradip; Ramu, Govind; Scriabina, Natalia; Wagoner, Keith

A movie sequel often can be as, if not more, captivating than the original. Essentially, a sequel builds on the original, continuing a journey with familiar characters and settings, developing ideas and unveiling more insight....


3.4 per Million: Next in Line

by Conklin, Joseph D.

In quality, the sequel is what usually makes things better. Who knows how often savings have been left on the table because organizations failed to look ahead to the next project?...


Eradicating Inconsistency

by Udell, Mark; Buffington, Mike

When most people imagine the Orkin man, they visualize a uniformed technician driving a white truck from house to house. What’s probably not as widely known is that the technicians stop at many places other than homes....


Open Access

Email Matters

by Milton, Alec

It is commonly accepted that 80% of data within an organization is unstructured. Emails are considered a part of the definition of unstructured data. But with the right processes, it is possible to get email under control....


Online Figures Udell

by Udell, Mark; Buffington, Mike

QP 1 Quality assurance audit workbook / Online figure 1 Branch name: Region #: Date: 08/ 30/ 10 Administrative review results Possible exceptions Total exceptions Standard weight factor Weighted rating Total branch rating Percentage exceptions Commercial...


Get on Board

by El Tigani, Omer Abdel Aziz

Although it is difficult to find a universally accepted definition of what it actually means, quality management is still the dream of every organization on the planet—or at least it should be....


Open Access

Perspectives: Taken for Granted

by Kennedy, Bob

The ISO 9000 series is Quality 101, and as quality practitioners, we should never forget it....


Online Conklin: Baker’s Loaf

by Conklin, Joseph D.; Mazu, Michael J.

When recounting Plant Able’s successful struggle to implement process management, we compared it to raising children. That sums up the story when implementation is in your home plant....


Expert Answers: January 2012

by QP Staff

Cost-of-quality reporting ... Auditing options ......


Salary Survey 2011: Part 2, Section 23: Consultant Education and Training

by Hansen, Max Christian

Base earnings for U. S. self- employed consultants / Table 1 ( conTinueD) Minimum Maximum Standard deviation Count Average Median Part- time All consultants $ 10,000 $ 450,000 $ 82,437 87 $ 74,648 $ 54,000 Highest level of education High school diploma 6...


Standards Outlook: Know Your Future

by Reid, R. Dan

The future is a subject of great interest to quality practitioners. So let’s look for initiatives that may be right around the corner. Armed with the right information, you should be able to get a head start on the competition....


Open Access

Salary Survey 2011: Land the Big One

by Hansen, Max Christian; Wilde, Nancy J.; Kinch, Eileen R.;

Certification holders—or those thinking about obtaining certifications—should know that these assets make them more attractive to potential employers. In most cases, a certification offers the most value when it is held by a professional whose job duties ...


Salary Survey 2011: Part 1, Section 12: Salary by Industry

by Hansen, Max Christian

Nonelectronic measuring, analyzing and controlling instruments ( NAICS code 339): Balances, blood testing apparatus, Bunsen burners, centrifuges, distilling apparatus, laboratory incubators, SPonSoreD by Salary by industrial classification / Table 1 Unit...



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