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Open Access

Step It Up

by Grigg, Alfred; Hirt, Michael; Laman, Scott A.; Marmon, Jerry; and McShane Vaughn, Mary

SITTING IS THE new smoking. The more you sit and stagnate, some doctors say, the poorer the outlook is on your health and even life expectancy—regardless of how fit you think you are....


Open Access

Career Corner: Career Compass

by Whitacre, Teresa

Use basic quality tools to avoid navigating professional development blindly....


Open Access

Career Corner: Opening Doors

by Conklin, Joseph

Career Corner columnist Joseph Conklin interviews a counselor at the Prince George’s One-Stop Career Center in Laurel, MD, during the second week of the October 2013 government shutdown to look into training and retraining programs for displaced workers....


Open Access

One Good Idea: Steer Your Career

by Goffnett, Sean

An individual development plan (IDP) focuses on developing a quality talent pool by allowing each individual to create a systematic strategy to improve skills and overall performance....


Open Access

Making Connections

by Brown, Marshall

Whether you’re searching for a job or not, building a network of professional connections is important for career development....


The Service Quality Platform

by Swersey, Arthur J.

A five-step framework helps service organizations lay the foundation for building a service quality program....


Open Access

Career Corner: Know Your Worth

by Christopher, Rosemarie

Successful professionals know what they want and how to get it....


Open Access

Career Corner: Light Your Fire

by ReVelle, Jack B.

It takes the right team members to create an enabled, empowered, motivated, cross functional, self-directed team capable of selecting the most important tasks, and then efficiently and effectively solving the most critical problems....


Open Access

Career Corner: Mapping the Future

by Whitacre, Teresa

As quality professionals, one technique we are all taught is change management. But how we learn to embrace and manage change doesn’t just apply to our job tasks and duties. Career development also requires applying a change management process....


The Brand Named You

by Breitbarth, Wayne

An all-expense paid week in Cancun, Mexico. An extravagant home entertainment system. Professional sports team season tickets. And, of course, a gold watch. These are all expensive luxuries, but what do they have in common?...


Blaze Your Own Trail

by Hutchings, Richard

We used to put our careers into the hands of our organizations. If we worked diligently enough, they might reward our efforts with a series of promotions. This template for career advancement was a clean 45-degree line....


Open Access

Learning to Fish

by Bullington, Kimball

The career excellence diagram, a modified version of the fishbone diagram, can be used to create desired results in career development by identifying causes that will ultimately lead to success....


On the Right Course

by Nejati, Mehran; Ghasemi, Sasan

In today's competitive business environment, organizations do not always limit their concerns to those of shareholders and customers....


Valuable Resource

by Zimmerman, Andrea

Talent development is addressed in three key components of sustainability management systems: international standards, social responsibility (SR) reporting and performance excellence frameworks....


Open Access

The Power of Positive

by Johnston, Frank C.; Beck, Duane P.

In his 2006 book, The World is Flat, Thomas Freidman cites the many challenges globalization puts on corporate life: changing political realities, social entrepreneurship and the effects of the internet....


Online Tables Olson

by Olson, Diane; Sinn, John W.

Globalization, as well as demands from people, business and technology, require organizations to deliver high-quality performance to remain competitive. Quality methods can allow alignment with rapidly changing and increasing customer expectations....


Open Access

Career Corner: The Missing Links

by Lindborg, Henry J.

The Baldrige Criteria for Performance Excellence presents an ideal pattern of values to which quality professionals can aspire. Tracking its development throughout close to a quarter century reveals shifts in the quality community’s thinking...


Quality in the First Person: A Winding Career Path

by Behr, Tim

Career paths can sometimes alter quite unexpectedly. Some people take great care in steering their career development, only to learn that factors beyond their control can have a greater influence on life....


Open Access

Happiness Helps

by Becker, Tom

Boredom and discontent in the workplace are serious business performance issues. In a recent international study of organizational effectiveness, two-thirds of the 28,000 respondents said they were less than fully engaged by their work and organization....


Salary Survey 2010: The Complete Report

by QP Staff

experience by gender / FIGURE 2 More than 20 years 10.1- 20 years 6.1- 10 years 3.1- 6 years $ 6,000 Male Years of experience in quality profession Years of experience in quality profession Female $ 4,000 $ 2,000 0 $ 2,000 $ 4,000 $ 6,000 1- 3 years Less...


Open Access

Career Corner: Curbing Career Fears

by Lindborg, Henry J.

Books on careers usually contain some advice on strategic thinking. They counsel getting the big picture, sometimes by applying the tools and techniques of business planning. This can be done, for example, by conducting a strengths, weaknesses...


Open Access

Career Climb

by Kulisek, Diane G.; Whitacre, Teresa; Westcott, Russell T.; Lindborg, Hank; Hutchins, Greg

You don’t need to be jobless in today’s economy to feel stressed and apprehensive about your current situation. You don’t need to be reminded there aren’t any guarantees in today’s world....


Social Graces

by Burdick, Babette

Social networking is old hat by now, and most people dabble in it or participate with little impact. But social networking is an important means of branding yourself, your skill set and your company’s capabilities, products and services....


Open Access

Salary Survey 2009: Holding Steady

by Conklin, Joseph D.

QP’s salary survey is interesting in good times, and even more so in lean times. My observations for the 2009 version fall into three categories: profiles of success, limits of the survey and questions readers might ask to reflect on career development....


Salary Survey 2009: The Complete Report

by QP Staff

52 section 6 Salary by Number of Work Hours Online section 7 Salary by Nonexempt vs. exempt Status Online section 8 Salary by Number of Years in Current Position Online section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...


A Lean Six Sigma Breakthrough

by Jing, Gary G.

The relationship between lean and Six Sigma may appear to be simple, but in practice it may be more challenging because there are so many ways to piece the two together....


Open Access

Career Corner: Survive and Thrive

by Lindborg, Hank

No sector is immune. Manufacturing, IT, finance, healthcare, education, publishing and retail are being affected by conditions that range from slowdown to slow-motion collapse....


Open Access

Career Corner: Something Worth Catching

by Westcott, Russ

CAGS stands for capability + adaptability + growthability + sustainability. It’s a formula for success in any field....


Navigate Your Career Path With QP’s Annual Salary Survey

by Lindborg, Hank

45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...


Salary Survey-Regular Employee and Self-Employed Consultants Results

by QP Staff

45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...


Deployment: Start Off on the Right Foot

by Gates, Robin

Deploying lean Six Sigma can produce fantastic results that are worth all the hard work of deployment. Managing change, securing leadership commitment, managing talent, and getting the right accountability will make the difference between a...


Open Access

Quality Focus Good for Business

by Nelsen, Dave

Premier Inc., a San Diego-based healthcare alliance, is a 2006 recipient of the Malcolm Baldrige National Quality Award (MBNQA) in the service category. The firm credits employee involvement, experience gained while earning a state quality award, and...


12 Keys to Career Success

by Oltesvig, John

As the number of manufacturing jobs continues to decline in the United States, many quality professionals have become concerned about job security and opportunities to attain career success. But like Joseph Juran and W. Edwards Deming before them, each...


Climbing the Career Ladder: It's Up to You

by Walker, H. Fred; Levesque, Justin

With as much information on the subject of career development as there is available today, the real challenge is recognizing that you, not your employer, are responsible for your own career development, and then finding a structure to guide your plans....


So, You'd Like To Be an ASQ Fellow

by Bossert, James

Some of the benefits of becoming an ASQ Fellow include peer recognition, networking opportunities, and new levels of ASQ involvement. A candidate must be an ASQ Senior Member for at least five years before submission of the nomination and be able to...


The Write Stuff For Quality

by Campanizzi, Jane

Effective writing is a powerful skill that can add value to your organization. The more you utilize basic language techniques, the easier it will be for your readers to interpret and understand your workplace writing. This article, adapted from...


Open Access

Get a Lean Certification

by Hutchins, Greg

Here is possibly the most important career tip you will hear this year: Get lean - certification, that is....


Open Access

Computer Careers for Quality Professionals

by Conklin, Joe

Quality practitioners are continuing to increase their presence in sectors other than manufacturing....


Open Access

The Message Is Clear

by Hopen, Deborah

This abstract is based on the ]In 2002, the CGISS division of Motorola won the Baldrige award in the manufacturing category. Through strict process improvement measures, the division was able to increase its direct customer loyalty, customer...


Column: Frontiers of Quality: The Six Sigma Sweep

by Snee, Ronald D.

Like the Packer Sweep, Six Sigma was not totally original. It was built on the work of others and continues to be enhanced. Six Sigma works because it emphasizes focus, planning, constant practice (every project is a practice session) and dedicated...


Open Access

Print Perfect

by Johnson, Kristen

Branch-Smith Inc., a fourth-generation printing company, had its origins in the unlikely success of a boy born without arms in 1868. The company as it exists today takes inspiration from founder Aaron Smith, who taught himself to type with his toes,...


Do Teams and Six Sigma Go Together?

by Page Cooper, Nancy; Noonan, Patricia B.

Team involvement is an integral part of any successful Six Sigma implementation. Research shows that Six Sigma rates high in providing an organization with improvements in productivity, cost of quality, work flow, and cycle time reduction. Survey...


Column: Career Corner: Lessons for Leaders

by Lindborg, Hank

[Abstract from article]

Among its instances of effectively distributed leadership, the Strategic Leadership Project report cites an organization where, "Employees at almost all levels are allowed -- and expected -- to act on good ideas without prior...


Open Access

First to the Top

by Daniels, Susan E.

A small, scattered school district in a remote part of Alaska, a suburban school district near New York City, and a mid-sized public university have become the first winners of the Malcolm Baldrige National Quality Award in the education category. The...


Column: Career Corner: Link Employee Surveys and Quality

by Lindborg, Hank

Because employee surveys often miss important information, here are five suggestions for making them more effective and less burdensome:

  1. Research who is conducting surveys, when and why.
  2. Track back to strategy.
  3. Clearly define what you...


Implementing Six Sigma in Europe

by Crom, Steve

A cross-cultural perspective

Yes, Six Sigma focuses on process improvement, design and management. Be sure to incorporate soft skills training (for example, facilitation and change management) in your Six Sigma training curriculum. And the CEO of every company that embarks on Six Sig...


Baldrige and the Human Equation In Health Care Mergers

by Lipson, Fran; Riddell, Andrew

This preliminary research was used to create a draft survey that was presented to an employee opinion survey team, which was responsible for the entire survey process. The ECI uses the results of multiple questions about employee loyalty to the organizati...


Open Access

Measuring Up in a Cincinnati Suburb

by Quattrone, David F.

The Indian Hill public school system has used the framework of the Malcolm Baldrige National Quality Award (MBNQA) to improve itself. Indian Hill participated in a 1995 Baldrige Award pilot program for educational organizations. Only 19 applications...


Making Multirater Feedback Systems Work

by Church, Allan H.; Waclawski, Janine

Assessment through multirater feedback is an exciting and effective tool, and its users should pay attention to implementation issues. Multirater feedback increases self-awareness in the focal individual, thus leading to improved performance and...


The Criteria: A Looking Glass to Americans' Understanding of Quality

by Williamson, James R.

Human Resource Development and Management is Category 5 in the 1997 criteria of the Malcolm Baldrige National Quality Award. As the fifth of seven installments on the Baldrige criteria, this article notes the relationships among work systems, employee...


Open Access

Using the Baldrige Award Criteria in College Classrooms

by Ensby, Michael; Mahmoodi, Farzad

Customer focus and continual improvement are applicable to higher education. Support for such concepts comes from education-adapted Malcolm Baldrige National Quality Award criteria. Distractions to using these criteria in colleges and universities...



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