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Making the Rounds

by Volland, Jennifer

Executive leader rounding helps organization leaders connect with the voice of the customer and understand day-to-day procedures to identify needs or shortcomings in service delivery....

Quality Intervenes at a Hospital

by Volland, Jennifer

The Nebraska Medical Center, the state's largest teaching hospital, began implementation of Six Sigma in 2002 in response to a decline in patient volume in its interventional radiology department. A Six Sigma team was assembled to address problems in...

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