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Virtual Voices

by Wigent, Dave; Sinn, John W.; Adams, Mike

Social services departments in seven Ohio counties and a university banded together to serve an influx of applicants and improve service by implementing a virtual call center....


Safety in the Skies

by Odigie, Michael; Martin, Royce A.; Courbat, Michael; Sinn, John W.

Embracing the notion of continuous improvement, the aviation industry is endeavoring to redefine and fine-tune the way safety is managed....


The Audit Answer

by Estrada, Angel; Sinn, John W.

Graduate students at Bowling Green State University studied the Quality Systems Educational Collaboration, a program that addresses workforce and technical assistance needs for organizations, and disclosed areas for improvement using Six Sigma methods....


Quality Curriculum

by Taylor, James B.; Sinn, John W.; Lightfoot, William S.

Does quality exist as an entity independent of business? Are the business of quality and the quality of business simply two sides of the same coin? No matter—the quality discipline has become inextricably woven into business....


Growth Chart

by Olson, Diane J.; Sinn, John W.;

Globalization, as well as demands from people, business and technology, require organizations to deliver high-quality performance to remain competitive. Quality methods can allow alignment with rapidly changing and increasing customer expectations....


Online Tables Olson

by Olson, Diane; Sinn, John W.

Globalization, as well as demands from people, business and technology, require organizations to deliver high-quality performance to remain competitive. Quality methods can allow alignment with rapidly changing and increasing customer expectations....


Starting From Scratch

by Radziwill, Nicole; Olson, Diane; Vollmar, Andrew; Lippert, Ted; Mattis, Ted; Van Dewark, Kevin; Sinn, John W.

Graduate students studying quality developed the Quality Systems Development Roadmap to help organizations do this, using application templates from the Lean Six Sigma Quality Transformation Toolkit. However, new companies, organizations without an enterp...


Online Radziwill

by Radziwill, Nicole; Olson, Diane; Vollmar, Andrew; Lippert, Ted; Mattis, Ted; Van Dewark, Kevin; Sinn, John W.

The QMS has four components, starting with an organizational assessment to the QMS framework, and covering methodologies and tools that can be applied to problem solving for specific processes. This chart outlines five steps that can be taken to logically...


Open Access

A Quality Major

by Sinn, John W.


The doctorate in technology management program offered by the School of Technology at Indiana State University is unique because it is a consortium of seven universities, with ISU being the degree issuing institution. The program provides...


Education and the Future of Quality

by Sinn, John W.

As education goes, so goes quality, since the leadership derived from the educational process provides direction for the future. How ASQ can use student branches and other key resources more effectively to improve quality and education systems for the...


The 2 + 2 Enhancement Process

by MacRitchie, George; Sinn, John W.

Quality assurance programs in higher education institutions in northwest Ohio have benefited from improved articulation among the institutions and local manufacturers. Bowling Green State University (BGSU) has offered an Applied Quality Science (AQS)...


Back to the Basics: Science, Math, and Technology

by Sinn, John W.; Duwve, Kristina

Statistical process control (SPC), the scientific method, and computers help introduce high school teachers and students to decision making skills. The Partnership for Quality Through Statistical Process Control Program has involved 50 high school...



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