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Open Access

Catching Fire

by Liu, Shu

Teams can use the seven creativity strategies and their related tools to develop creativity to solve quality improvement problems....


Open Access

Breaking Down Barriers

by Liu, Shu

To leverage the benefits and prepare for the challenges big data present, quality professionals must change their mindset, get more data, upgrade their skills and expand their roles in the big data universe....


Show of Hands

by Liu, Shu

“How many think this process is capable of meeting the specification?” Students sitting in a basic quality class in Asia were asked this question while they looked at a long-term normal process variation curve well within the specification range....


Tool Time

by Liu, Shu

“Does everybody know what time it is? It’s ‘Tool Time’!” On “Home Improvement,” one of the most watched TV sitcoms in the U.S. in the 1990s, Tim and his assistant, Al, demonstrated to their television audience what tools they had and how to use them....


Lead On

by Liu, Shu; Ruegg, Stephen

In today's business environment, any organization that wishes to exceed customer expectations and stay competitive needs effective supplier management. Emotional intelligence plays an important role in dealing with suppliers....


Get in Touch With Your Emotions

by Liu, Shu

Emotional intelligence is one of the key traits shared by organizations that succeed in a dynamic world characterized by innovative technology, a diversified workforce, easy access to information and economic globalization....



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