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Make the Leap

by Harvey, Jean

Kaizen events, also called kaizen blitzes or workshops, are intensive drives by dedicated teams of workers to fix broken processes or design new ones. They are arguably the best change vehicles in the organizational change fleet....


Exercise a Process Improvement Approach for Your Own Personal Wellness

by Harvey, Jean

The human body can be viewed as a system of processes in which the output of one process is an input to another. One quality practitioner applied the concepts of systems thinking, process thinking and process management to improve his own health,...


Switching From Improvement to Innovation on the Fly

by Harvey, Jean

Proceeding with an improvement methodology when it becomes obvious the process lacks the potential to achieve the desired capability can be damaging to an organization's continuous improvement initiatives. Goals will not be reached, and the resulting...


Scope Projects in 10 Steps

by Harvey, Jean

The manufacturing sector has long recognized that effective change must be managed in small increments without losing sight of the big picture. Professional services, however, present other factors that require a different approach to mitigating risks....


Open Access

Match the Change Vehicle and Method to the Job

by Harvey, Jean

Processes are at the core of continuous improvement, and improvement happens when a process is changed in one way or another....



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