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Open Access

A Pathway for Patients

by Dean, Mark L.

The clear success of lean in other sectors has stimulated its adoption in healthcare. Reaping its benefits are a growing number of progressive healthcare organizations, including the Mayo Clinic, ThedaCare, Jewish Hospital and Virginia Mason....

Open Access

Does Baldrige Make a Business Case for Quality

by Dean, Mark L.; Tomovic, Cynthia L.

The Malcolm Baldrige National Quality Award (MBNQA) is a widely accepted model promoting quality management as a means to business success. However, because business results are themselves part of the model, the contribution of the approach-deployment...

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