May 2019

Scoping Things Out

by Sharma, Manoj; Funderburg, Deborah; Wolfram, Linda; Sparks, Lisa; Tachie-Menson, Mercy; Mudryk, Robin

The North Zone (NZ) region in the northern part of Alberta has a population of about a half a million spread over 500,000 square kilometers. The area is served by 34 healthcare centers (HCC) and regional hospitals....


A Fundamental FMEA Flaw

by Jing, Gary G.

Expectations about how failure mode and effects analysis should be done vary significantly. People with different backgrounds or who work in different industries have vastly different experiences. Still, there are two consistent struggles with the tool....


Open Access

In No Uncertain Terms

by Reber, Michael F.

When thinking about the terms “continual” and “continuous,” an argument can easily be made that a relative difference exists. The main difference between the terms is time....


Under the Umbrella

by Lee, Gary; Short, Grant

In 2009, ASQ created an overall body of knowledge (BoK) for the entire quality discipline and referred to it as the quality body of knowledge (QBoK). It was revised in 2015, and today, it serves as an overarching BoK for the quality profession....



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