September 2018

Sticking Out the Storm

by Bullington, Kimball

Incorporating sticky notes into brainstorming isn’t a new idea. However, the practice of combining individual and group brainstorming facilitated by sticky notes improves it by addressing several problems generally associated with brainstorming....


Open Access

Branching Out

by Bennett, Brandon

When embarking on any improvement project, there are three critical questions teams must ask: What are we trying to accomplish? What change can we make that will result in improvement? How will we know whether a change is an improvement?...


Pitfalls and Pratfalls

by Rodríguez-Pérez, José; Peña-Rodríguez, Manuel E.

A corrective and preventive action (CAPA) system can be most powerful when you need to improve a quality management system (QMS). However, there can be flaws in the way CAPAs are conducted, which can weaken and disrupt your investigation....


Giants Among Men

by Dal Porto, Lindsay

Among the 24 organizations that applied for the 2017 Baldrige award, 14 emerged as finalists. Only five, however, received the award. South Central Foundation was among the recipients and claimed its second Baldrige award....



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