August 2018

Open Access

Speaking Your Language

by Bossert, James L.; Duffy, Grace L.; Reid, R. Dan; Rooney, James J.

Any profession or discipline has its own language. Without understanding or agreement of special terminology, jargon, acronyms and definitions within a field of work, communication is lost and advancement stalls....


Spelling It Out

by Jing, Gary G.

Recognized as the “normative reference” for ISO 9001:2015, ISO 9000:2015 has two key components: Clause 2—Fundamentals concepts and quality management principles, and Clause 3—Terms and definitions....



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