October 2017

Open Access

The Results Are In

by Fonseca, Luis; Domingues, Pedro

Since it was first published in 1987, ISO 9001 has achieved great international visibility. More than 1 million organizations worldwide have implemented an ISO 9001-certified quality management system (QMS)....


Experimental Learning

by Kenett, Ron S.; Nguyen, Nam-Ky

Learning is based on two elements: an observer who can record and assess information derived from data, and a variation in the operation of a system or process that unveils different links between inputs and outputs....


Visual Aid

by Bugay, Ferhan

Increasing the effectiveness and efficiency of audit programs is an essential key performance indicator for those in the quality community. That’s why audit programs and audit reports are important tools to boost an organization’s performance....


Open Access

In Focus

by Breneman, Jim; Burrows, Dan; Durivage, Mark

Probably the most significant change to ISO 9001:2015—Quality management systems—requirements concerns integrating risk-based thinking as part of the quality management system (QMS) and decision-making processes....


Online Table Bugay

by Bugay, Ferhan

Increasing the effectiveness and efficiency of audit programs is an essential key performance indicator for those in the quality community. That’s why audit programs and audit reports are important tools to boost an organization’s performance....



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