August 2017

Open Access

Get at the Core

by McElroy, Devin I.

In manufacturing defect investigations, human error often can be incorrectly identified as the root cause of the defect. A common corrective action is retraining employees. The problem is the actual root cause is not identified and adequately remediated....


Stock Options

by Sharma, Manoj

The pharmacy department of the Royal Alexandra Hospital (RAH) was facing several challenges related to inventory and supply chain management....


Elevate Your Strategy

by Schonberger, Richard J.

Design for manufacture and assembly (DFMA) has been selling itself short. Its effective method targets operational costs, which, from the vantage point of the executive suite, makes DFMA look like a tactical-level pursuit readily delegated to engineering....


Discover, Devise and Deploy

by Holman, Charles E.

“Tell me how you measure me, and I will tell you how I will behave.” If you’ve been in quality for some time, you may have heard this quote from Eliyahu Goldratt tossed around when management develops metrics. With that in mind, consider this:...



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