November 2016

Open Access

Fresh Faces

by QP Staff

Five years ago when QP unveiled its first class of “40 New Voices of Quality,” there was no shortage of standouts who were innovative, disruptive (in a good way) and, in general, making a difference in the quality profession....


A Better Way

by Barsalou, Matthew

Root cause analysis (RCA) is frequently performed in industry to determine the root cause of an occurrence or failure....


Understanding Variation—26 Years Later

by Nolan, Thomas; Perla, Rocco J.; Provost, Lloyd;

Decisions made without knowledge of common and special causes often lead to increased variation, poor performance and misattributed credit or blame....



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