September 2016

Open Access

ASQ's 2016 Quality Resource Guide

by QP Staff

DEGREES IN QUALITY SYSTEMS MANAGEMENT Bachelor of Science Degree Completion* - 10 courses over 12 months with Juran Global Lean Six Sigma Green Belt Certification Master of Science Degree - 12 courses over 12 months with Juran Global Lean Six Sigma Black...


Handling Handoffs

by Carboneau, Clark; Sanches, Susan

Patient transfers between hospital departments require a defined process that promotes good communication among caregivers. Miscommunication during patient hand-offs has been associated with medical errors....


Open Access

Home Improvement

by Cottrell, Glenn; Leonard, Denis

By studying key quality metrics of 21 U.S. residential builders, the authors discovered most industry-leading builders used quality management methods....


Buying Into Quality

by Fierro, Ricardo;

Quality tools can accurately assess an organization’s purchasing performance, find and benchmark key performance indicators, and reveal opportunities for improvement....


Measuring Maturity

by Mallory, Richard E.

Process capability can be defined in two ways: the “measured inherent reproducibility of the product turned out by a process,” and the “inherent precision of a process.”...



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