December 2014

Whole New World

by Conklin, Joseph D.

Seasoned quality professionals rethink Deming’s 14 points for a new generation....


Open Access

Rock Solid

by Creasy, Todd

The 6TOC improvement method employs elements of Six Sigma, lean and the theory of constraints (TOC) to zero in on process bottlenecks and eliminate waste and variation....


Open Access

Salary Survey 2014: Satisfaction Not Guaranteed?

by Hansen, Max Christian

Are you happy with your salary? When we asked that question in this year’s QP Salary Survey, 61% of respondents answered in the affirmative. Another 10.7% were neutral and noncommittal, while 28.3% said they were dissatisfied....


Open Access

Salary Survey 2014: Introduction. Making Cents of Dollars

by Hansen, Max Christian

The 2014 QP Salary Survey was sent out to 60,559 persons throughout the world. There were 7,618 individual responses, which translates into a response rate of 12.6%. Some responses were deleted from the data set because they were incomplete....


Salary Survey 2014: The Complete Report

by Hansen, Max Christian


Salary Survey 2014: Part 1, Section 1. Salary by Job Title

by Hansen, Max Christian

The vast majority of the quality professionals who responded to QP’s annual salary survey are full-time employees of an organization other them themselves. We define full time as working an average of 36 hours or more per week....


Salary Survey 2014: Part 1, Section 2. Salary by U.S. Regions and Canadian Provinces

by Hansen, Max Christian

In the U.S. Pacific region—which is comprised of California, Oregon, Washington and Alaska—quality professionals are paid an average of $97,988, which is 10.9% higher than the average for the United States....


Salary Survey 2014: Part 1, Section 3. Salary by Number of Years of Experience in Quality Field

by Hansen, Max Christian

Year after year, the QP Salary Survey shows two things about its respondents: They tend to stay in the quality profession, and they reap rewards for having more and more experience....


Salary Survey 2014: Part 1, Section 4. Salary by ASQ and Exemplar Global Certification

by Hansen, Max Christian

In the United States and Canada, more than 20% of respondents to the QP Salary Survey said they hold ASQ’s certified quality auditor certification. Nearly as popular is the certified quality engineer certification, held by 19.2% of respondents....


Salary Survey 2014: Part 1, Section 5. Salary by Six Sigma Training

by Hansen, Max Christian

If any Six Sigma training is at all valuable—and it is—more Six Sigma training provides even more value. In the United States, those who have completed any level of Six Sigma training outearn those without Six Sigma by a hefty $17,033....


Salary Survey 2014: Part 1, Section 6. Salary by Number of Work Hours

by Hansen, Max Christian

Quality professionals in the United States tend to work long hours. They do this, it seems, because a longer week brings, on average, a fatter paycheck. In Canada, the stair-step pattern of more pay for more hours is less consistent....


Salary Survey 2014: Part 1, Section 7. Salary by Nonexempt vs. Exempt Status

by Hansen, Max Christian

Exempt quality professionals—those who are not paid for overtime—typically earn more than those who do. Exempt employees in the United States earn an average of $93,491 a year....


Salary Survey 2014: Part 1, Section 8. Salary by Number of Years in Current Position

by Hansen, Max Christian

Experience in the quality profession is a fairly good predictor of salary (see “Section 3. Salary by Number of Years of Experience in the Quality Field”), but the number of years a professional has been in his or her current position is not....


Salary Survey 2014: Part 1, Section 9. Salary by Number of Years in Current Position and in the Quality Field

by Hansen, Max Christian

As reported in section 8, there seems to be little correlation between the pay of quality professionals and the time they have been in their position within the same organization. This fact has shown itself year after year in the annual QP Salary Survey....


Salary Survey 2014: Part 1, Section 10. Salary by Number of Employees Overseen

by Hansen, Max Christian

In the United States and Canada, more than half of the quality professionals who responded to the QP Salary Survey oversee the work of other employees....


Salary Survey 2014: Part 1, Section 11. Salary by Division Size, Organization Size and Headquarters Location

by Hansen, Max Christian

Larger paychecks come from larger organizations, as the QP Salary Survey has shown each year. This correlation also holds true the size of the division the respondent is assigned within the organization....


Salary Survey 2014: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Do you work for an organization that makes physical objects or one that provides services? If it’s a service organization, the QP Salary Survey shows that you probably make more money....


Salary Survey 2014: Part 1, Section 13. Salary by Geographic Location—U.S. and Canada

by Hansen, Max Christian

Section 2 of this report showed U.S. salaries by region as well as Canadian salaries by province. In this section, we zoom in on individual states in the United States and metropolitan areas in the United States and Canada....


Salary Survey 2014: Part 1, Section 14. Salary by Organization’s Quality Infrastructure

by Hansen, Max Christian

Each year, QP asks those professionals who are members of their organizations’ quality departments to share whether the size of their departments have been reduced, grown or stayed the same size during the past year....


Salary Survey 2014: Part 1, Section 15. Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

Do you perform a mix of work that includes duties that relate to quality and others that don’t? If you do, you probably earn more than quality professionals whose work isn’t so mixed....


Salary Survey 2014: Part 1, Section 16. Salary by Highest Level of Education

by Hansen, Max Christian

Most of the quality professionals who respond to the QP Salary Survey have education beyond a two-year associate degree. Results show that 79% of respondents in the United States meet this description....


Salary Survey 2014: Part 1, Section 17. Salary by Highest Level of Education and Years of Experience in Quality

by Hansen, Max Christian

Quality professionals who combine formal education with experience in quality seem to give their employers the most value, and in turn, they receive commensurate rewards....


Salary Survey 2014: Part 1, Section 18. Salary by Exemplar Global Certification

by Hansen, Max Christian

Worldwide, 19.6% of the surveyed quality professionals have at least one Exemplar Global certification. This is up from last year’s tally of 14.2%. Canadian and U.S. respondents held 62 of the 72 certifications listed in the salary survey....


Salary Survey 2014: Part 1, Section 19. Salary by Gender and Age

by Hansen, Max Christian

In the United States, there continues to be an earnings gap between men and women. This gap is at its widest among quality professionals between 46 and 55 years of age. This is a difference of 13%....


Salary Survey 2014: Part 1, Section 20. Size of Raise and Additional Annual Payments

by Hansen, Max Christian

After reaching an all-time high in 2009, the percentage of North American quality professionals not expecting raises in salary has continued to drop, except for 2012. This year, as Figure 1 shows, the number dropped below 15%....


Salary Survey 2014: Part 2, Section 21. Consultants Overview

by Hansen, Max Christian

Before the 2008 recession, the majority of self-employed consultants who responded to the QP Salary Survey were also employees of another organization. Starting in 2009— when the recession’s effect was fully felt—flying solo became the norm....


Salary Survey 2014: Part 2, Section 22. Base Earnings by Years of Experience

by Hansen, Max Christian

For quality professionals who work as employees of organizations, there’s an obvious reward for accruing years of experience in the quality profession, as section 3 demonstrates....


Salary Survey 2014: Part 2, Section 23. Base Earnings by Education and Training

by Hansen, Max Christian

The self-employed consultants who respond to the QP Salary Survey are, of course, a smaller group than the full-time regular workers. This year in the United States, 44 consultants reported working part-time, and there were 66 full-time consultants....


Salary Survey 2014: Part 2, Section 24. Base Earnings and Rates by Age, Gender and Geographic Location

by Hansen, Max Christian

Men outnumbered women among the self-employed consultants from the United States and Canada who responded to this year’s survey. Men made up nearly 76% of respondents from the United States, and exactly two-thirds from Canada....


Salary Survey 2014: Part 3, Section 25. Introduction to International Results

by Hansen, Max Christian

Traditionally, the vast majority of the QP Salary Survey’s respondents live and work in North America. Last year, for example, more than 98% of survey responses came from the United States or Canada....


Salary Survey 2014: Part 3, Section 26. China Results

by Hansen, Max Christian

This was the first year in which the QP Salary Survey was translated into Chinese. Invitations to take the translated, targeted survey were emailed to 271 ASQ members. Of the 78 responses, 56 were complete and usable....


Salary Survey 2014: Part 3, Section 27. India Results

by Hansen, Max Christian

To encourage participation in the QP Salary Survey beyond North America, the number of questions in the targeted questionnaires to ASQ members in China, India and Mexico were pared down to make it easier to take the survey....


Salary Survey 2014: Part 3, Section 28. Mexico Results

by Hansen, Max Christian

Table 1, which provides employment status for respondents in Mexico, shows an unusual mix. Worldwide, 94.6% of QP Salary Survey respondents are full-time, regular employees. For respondents in China and India, results were similar....


Salary Survey 2014: Part 3, Section 29. Other International Results

by Hansen, Max Christian

We’ve reviewed salaries for quality professionals in North America, including Mexico, as well as China and India. Now it’s time to review data supplied from respondents in the 77 other countries represented in the 2014 QP Salary Survey results....


Salary Survey 2014: Part 4, Section 30. Culture of Quality—Expanded Results

by Hansen, Max Christian

The way an organization embraces quality affects how it manufactures products and serves customers. But can an organization’s culture of quality (or lack thereof) affect employee satisfaction—specifically, toward their jobs and salaries?...



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