November 2014

The System Is the Solution

by Schultz, John R.

Organizations function as systems—collections of interdependent processes, events and resources. Failure to embrace systems thinking can cause serious consequences for an organization....


Bank on It

by Monier-Vinard, Isabelle; Grant, Adrian

Credit Agricole Group's investment banking arm recently launched a lean Six Sigma initiative and identified its cash payments process as one area ripe for substantial improvement....


Open Access

Multipronged Approach

by Patil, Prashant Ramakant; Mishra, Nandkumar

In the last few decades, several improvement frameworks and practices have evolved to help organizations extinguish burning business issues. These frameworks and practices are not always enough when implemented alone....


Finding Harmony

by Kennedy, Bob

Creating a universally accepted definition of quality can help in achieving quality globally to make this the century of quality....



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