September 2014

Open Access

Brought Into Focus

by Liebesman, Sandford

For the first time, the word “risk” is being incorporated into the new version of ISO 9001. Using risk-based thinking and tools such as risk analysis and risk control matrixes can enhance an organization’s risk management approach...


Open Access

A New Look

by Palmes, Paul

There are a few basics any new or seasoned practitioner of ISO 9001 might want to consider as 2015 draws near....


Onward and Upward

by Thomas, Donna

Operational excellence has been a long-time focus for Xerox, the international document management corporation. Before joining Xerox, Affiliated Computer Services shared that same focus....


Which FMEA Mistakes Are You Making?

by Carlson, Carl S.

Focusing on achieving quality objectives and using an FMEA audit process will greatly enhance the FMEA effectiveness....



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