September 2011


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Site Seeing

by Yu, Louis W.; Urkin, Esther; Lum, Steve; Kenett, Ron S.; Ben-Jacob, Ron

Assessing exposure to risk events and initiating proactive risk mitigation actions must be a priority of organizations worldwide. Fortunately, there’s a conceptual and methodical approach to conducting a risk-based quality audit....


Supporting Role

by Stimson, William A.

The ANSI/ISO/ASQ Q9000 Series of Quality Management Standards consists of three component standards. Taken together, the standards are components because they form a complete tactical approach to quality management....


Reaching Out

by Blumenthal, Cynthia

In his Pulitzer Prize-winning novel Middlesex, Jeffery Eugenides describes life at Ford Motor Co. in the 1920s, detailing how unskilled workers tried to match the calculated pace of assembly lines and a manufacturer that made almost every part itself....


Ford's Focus

by Levinson, William A.

“Triple bottom line” refers to the measurement of a business’s impact on people, planet and profits. These metrics may seem aggressive, but Henry Ford proved their intelligent interpretation and application makes them synergistic and mutually supporting....


HU Goes There

by Harrington, H. James; Fulbright, Ron; Zusman, Alla

After you've identified the root cause of a problem, what tool do you use to fix it? Enter a problem-correcting tool called the harmful/useful (HU) diagram....



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