April 2011


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Climb to the Top

by QP Staff

Who said it’s lonely at the top? For only the second time since the Baldrige program began in 1988, seven organizations were recognized last year with the nation’s highest presidential honor for performance excellence—the Baldrige Award....


Open Access

Leveling the Playing Field

by Wawrzyniak, Linda

I would never have guessed I had something to offer professional athletes from a quality professional’s perspective. I was proven wrong, however, after a little experiment with a simple quality tool....


Best of Both Worlds

by Granowicz, Gene

Combine flowcharts and turtle diagrams to simplify the presentation of information and clarify process interactions, making employee training and quality management system auditing easier....


No Surprises

by Boveington, Kurt

When it comes to supplier control, having the right information at the right time is key to making a sound decision....


Open Access

The Way to Engage

by Parks, Kirsten; Connor, Timothy

To be successful in today’s competitive global economy, more and more companies rely on suppliers and expect them to be on top in the areas of quality, cost and delivery....



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