February 2011


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A Lean Transformation

by Adrian, Nicole

Sacred Heart Hospital CEO Steve Ronstrom first learned about lean while working on boats in Alaska. There, they didn’t waste a thing—they wouldn’t even throw away a piece of rope. When he later returned home and worked in a hospital, he observed...


Open Access

Refresh and Revitalize

by Kelley, Lynn

Textron would be the first to admit it was stuck in a rut. In particular, two of its business units, Avco Lycoming and E-Z-GO, were trapped in 1950s management styles. Both units had limited new product development and a less-than-engaged workforce....


The Bright Side of Failure

by Sheffrey, Tom

Nobody wants to be associated with a project that fell short of expectations. But, as any good quality professional knows, failed projects can provide a mechanism for continuous improvement....


Loud and Clear

by Aquino, Glynis; Nichols, Michael D.; Houry, Karim

An company's use of metrics to drive and measure success can help it maintain a leadership position in its industry. A commitment to applying performance management tools has increased efficiencies, reduced cost and improved customer satisfaction scores....


Don't Leave Learning to Chance

by Howard, John C.

Whether in a college statistics course or a refresher session in a statistical quality control course, it is important for students to understand probability distributions. Fortunately, a simple in-class exercise can achieve that end....



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