January 2011


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Open Access

Trial and No Error

by Adrian, Nicole

For years, the Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Center has been working its way toward earning a Malcolm Baldrige National Quality Award. In 1996, the center first started looking at the Baldrige...


Know More, Do More

by Chang, Nancy S.Q.; Gagliardi, Frank A.

If organizations want to take advantage of a changing landscape dotted with new opportunities, products and services, they need to make a substantial investment in educating and retaining a competent labor force....


Time for Action

by Kovach, Jamison; Hutchins, Holly M.

Action learning is a simple yet intricate problem-solving strategy that engages participants in issue analysis, reflective questioning, listening and feedback. Its premise is that the answers to most problems lie within individuals....


Doomed to Fail

by Caffrey, Noel G.; Medina, Candace G.

Ben looked around his new office, happy to still have a job but apprehensive about his new position. He had just been reassigned after his boss’s boss, the CEO, decided the continuous improvement initiative he had been leading was just not working out....


Open Access

Happiness Helps

by Becker, Tom

Boredom and discontent in the workplace are serious business performance issues. In a recent international study of organizational effectiveness, two-thirds of the 28,000 respondents said they were less than fully engaged by their work and organization....



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