November 2010


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Open Access

Tip of the Iceberg

by Ellifson, Valerie

HEALTHCARE PROVIDERS KNOW it’s not enough to treat a patients’ conditions and send them on their way. Often, the patient’s condition and symptoms are simply the tip of the iceberg. Many other factors—including human behaviors and societal conditions...


Circling Back

by Moen, Ronald D.; Norman, Clifford L.

THERE STILL SEEMS to be much confusion today surrounding W. Edwards Deming’s plan-do-study-act (PDSA) cycle. How did Deming’s PDSA cycle evolve? Did Deming create the plan-do-check-act (PDCA) cycle? Are PDCA and PDSA related?...


On the Map

by Boudreaux, Miriam

Process mapping is an essential technique for identifying all the processes that take place in an organization, as well as their interrelation. This visual tool makes it easy to understand the sequence in which these processes take place....


Open Access

Guru Guide

by QP Staff

The quality world certainly has its game-changers, and as part of its annual quality basics issue, QP is highlighting six individuals who indelibly altered the course of quality....


Mixed Signals

by Anderson-Cook, Christine M. , Lu, Lu, and Morzinski, Jerome

It's no surprise when statistics students or colleagues from outside the discipline don’t immediately understand advanced statistical terms and concepts such as “kriging” or “probit regression.”...



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