August 2009


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Get Your Checkup

by ASQ Lean Six Sigma Hospital Study Advisory Committee

For nearly 20 years, lean and Six Sigma improvement initiatives have been in the quality spotlight, helping thousands of organizations in the United States and elsewhere. But, are hospitals truly embracing the lean and Six Sigma movement?...


Open Access

Watershed Moment

by Krzykowski, Brett

Cargill Corn Milling North America approached its Baldrige site visit in 2008 with the same level of preparation any organization would, but with the unique perspective that comes with rebuilding your operation after surviving a natural disaster....


New Frontiers

by Kenett, Ron; Salini, Silvia

Self-declared or interview-based surveys are a prime research tool in many application areas, such as risk management, customer satisfaction tracking and social science research....


Progress Report

by He; Park; Hu; Knod; Yue

Six Sigma has been a hot topic discussed and implemented globally in the business world, nonprofit organizations and even governments. There is comparatively less research, however, into how to assess the maturity of Six Sigma implementation....


Open Access

The Right Move

by Barcellos, Paulo; Mueller, Antony

Shortcomings in both measurement systems and traditional methods for assessing customer satisfaction affect the ability of most firms to directly link quality improvements to changes in financial performance....



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