July 2009


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Dare to Care

by Godyn, Janusz

Healthcare is the third-largest area in the Standard & Poor’s 500, behind only financial services and IT. Considering the amount of knowledge, labor and materials devoted to the industry, there's no doubt healthcare is a major economic force in society....


Open Access

All Ears

by Sherman, Peter; Vono, Jim

Imagine you are presenting the analysis and findings of a critical operational issue or proposed improvement project to senior management. You feel confident because you’ve thoroughly measured and analyzed the data....


Open Access

Don't Just Talk the Talk

by Adrian, Nicole

Many companies and organizations talk big about knowing the best way other businesses and groups can work to drive continuous and process improvement. Often, these businesses don’t take their own advice. Once in a while, however, a group comes along...


A Frank Discussion

by Palmer, Brien

The Pittsburgh section has been an ASQ stalwart. It was one of a handful sections that co-founded ASQ in the 1940s. Because of the concentration of manufacturing in the area, Pittsburgh has always been home to many ASQ members—and a hotspot for quality....


It Doesn't Add Up

by Sloan, M. Daniel

Bewildered economists offer many theories as to what ultimately led to today’s financial woes. Analysts attempt to untangle how so many factors and variables—banks, mortgages and government oversight—contributed to the mess....



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