April 2009


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Know Thyself

by Warda, Robert P.

There are two schools of thought when it comes to improvement: project-centric improvement and culture-centric improvement. Traditional thought says these approaches have their separate places. But PCI and CCI are inextricably linked....


Keep on Truckin’

by Adrian, Nicole

In July 2005, a transportation representative at Bayer MaterialScience identified a potential problem with the way the company chose its shipping carriers. Bayer, a global manufacturer of polymers used as raw materials for products such as compact...


Open Access

Change That Sticks

by Spackman, Leon

Process improvement is gaining more attention as organizations face budget cuts, competition from developing markets overseas and a challenging economy....


Keeping Score

by Benjamin, Steve

Like most of you, I’ve seen the “latest, greatest thing” introduced in organizations — repeatedly. We observe initial excitement for the new strategy, bursts of employee training, spotty implementation and eventual abandonment of the new approach....


Small Change, Big Impact

by West, John E. “Jack”

Little has changed in the fourth edition of ISO 9001, which was issued late last year by the International Organization for Standardization. ISO 9001:2008 contains no new requirements, so the transition should be painless for most organizations....



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