February 2009


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A Simple Plan

by Kukor, Kreg

For more than 100 years, U.S. manufacturers have advanced equipment and manufacturing technologies to constantly monitor progress and drive process improvement....


Driven to Succeed

by Bullington, Kimball

Strategic planning is an important element in quality management, as evidenced by the Malcolm Baldrige National Quality Award criteria. A strategic plan is the aim of an organization that helps to reduce variation related to possible strategic outcomes....


Cause and Effect

by Rooney, James J.; Vanden Heuvel, Lee N.; Lorenzo, Donald K., and Jackson, Laura O.

Cause and effect tree analysis—also known as fault tree analysis—begins with a known event, referred to as the top event, and describes possible combinations of events and conditions that can lead to this event....


The Power of Balance

by Su, Qiang; Shi, Jing-hua; Lai, Sheng-jie

Many organizations face tremendous challenges in calculating trade-off relationships and the point of balance when determining their cost of quality. Experts don’t always agree, compounding the difficulty....


Open Access

Out of Sight ... Out of Mind

by Schultz, Bill

The purpose in sharing this story is to publicize a growing gap in quality-system coverage caused by outsourcing and to share some of the challenges of fixing it. The story is true. The names have been changed to protect the innocent....



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