January 2009
Calculated Decision
When suppliers create control charts and run capability analyses, they assume their data follow a normal distribution. However, the natural distribution of these quality characteristics—and hundreds more like them—is not the normal distribution....
Contacts That Count
A team dedicated to improving member contact rates at Healthways Inc. pulled just about everything from its lean Six Sigma toolbox while working on a project and was recognized in ASQ’s International Team Excellence Award competition....
ISO-lating the Problem
When two healthcare organizations were searching for a way to better manage their activities, both turned to ISO 9001:2000 in the hope that the standard could organize their practices and help them improve service to patients....
Building From the Basics
Quality control is about models, methods, measuring and managing. It’s about uncovering a problem and finding the solution. It’s about using the right techniques at the right time to make things better....
- Career Corner: How to Get Hired [Open Access]
- Perspectives: Adapting to Troubled Times [Open Access]
- Back to Basics: Improve a Nonconforming System [Open Access]
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