October 2008


Download Issue
(PDF Format)

Drill Deep for Strategic Alignment

by Kausek, Joe

Internal auditors must understand an organization’s strategy and how each process fits into that strategy. Internal auditing for strategic alignment and execution requires that the auditor understand the organization’s desired strategy and how each proces...


Smooth Approach

by Morris, Jon

Traditional internal audits fulfill a need for companies with fresh ISO 9001 implementations. But for organizations with mature systems, an innovative approach called an appreciative internal quality audit can take them beyond compliance to excellence....


Open Access

What's Up?

by Sanders, Seiche

Study participants outlined the forces, four scenarios in which they might play out, and the implications to quality, organizations and the profession. Study participants were asked to envision the implications of the key forces and scenarios for quality ...


Flip the Switch

by Jing, Gary G.

Have you found the root cause yet? We frequently ask or hear others ask that question. Root cause analysis is a familiar subject. You might assume that quality professionals would have a clear understanding of the technique. But many don't....


Guest Editorial: To the New U.S. President

by Saco, Roberto

In an age where, it would seem, every other person is a blogger and one can barely manage to read the hometown newspaper on the fly, addressing a future U.S. president on matters of national import seems, well, solipsistic...


Open Access

Energize Your QMS

by Hunt, Lorri

Changes to the ISO 9001:2008 amendment are high benefit and low impact. This position stated the following: "ISO 9001:2008 has been developed to introduce clarifications to the existing requirements of ISO 9001:2000 and changes that are intended to improv...


Open Access

Futures Study

by QP Staff

Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...



Featured advertisers