September 2008


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Driven by Metrics

by Okes, Duke

Performance metrics are a necessary part of managing an organization. However, they have good and bad impacts on individual behavior, so organizations need to find ways to maximize the good while minimizing the potential damage....


Starting From Scratch

by Radziwill, Nicole; Olson, Diane; Vollmar, Andrew; Lippert, Ted; Mattis, Ted; Van Dewark, Kevin; Sinn, John W.

Graduate students studying quality developed the Quality Systems Development Roadmap to help organizations do this, using application templates from the Lean Six Sigma Quality Transformation Toolkit. However, new companies, organizations without an enterp...


In the Lead

by Merrill, Peter

To become successful innovators, you need leading indicators focused on the people and process aspects of your organization....


Open Access

Geared Toward Innovation

by Bisgaard, Soren

The role of innovation is being vigorously debated among quality professionals and in society at large. It is therefore appropriate that innovation has been elevated to one of the most important strategic issues for the quality profession....


Newer Better Faster

by Stevenson, James R.; Kashef, Ali E.

The Small Business Administration has indicated that the majority of innovations are consistent with the continuous improvement commonly used in the define, measure, analyze, improve and control (DMAIC) Six Sigma method....



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