August 2008
Building Blocks
Like many other countries around the world, Canada offers a national quality award to recognize and encourage organizations to attain outstanding levels of quality performance....
In the Know
More and more organizations are choosing outsourcing as a necessary means of remaining competitive in the global economy. Quality professionals must consider building a body of knowledge completely dedicated to the subject of quality in outsourcing....
The Road to Improvement
Registration of public organizations to the ISO 9001 quality management standard can be difficult because of their complex operations and extensive documentation....
A Dose of DMAIC
Ruby hospital, a multispecialty for-profit facility in Calcutta, India, was the first in Eastern India to embrace ISO 9001 and is the only one in the country to have successfully deployed a Six Sigma improvement program....
Bright Idea
There is an opportunity to apply statistical process control where it can have an impact on our daily lives by providing warning signs of pending outages, signal waste and process problems in the world’s largest machine: the North American power system....
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