August 2008


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Building Blocks

by Armstrong, Michael

Like many other countries around the world, Canada offers a national quality award to recognize and encourage organizations to attain outstanding levels of quality performance....


Open Access

In the Know

by Ramu, Govindarajan

More and more organizations are choosing outsourcing as a necessary means of remaining competitive in the global economy. Quality professionals must consider building a body of knowledge completely dedicated to the subject of quality in outsourcing....


The Road to Improvement

by Baranzelli, John D.

Registration of public organizations to the ISO 9001 quality management standard can be difficult because of their complex operations and extensive documentation....


Open Access

Bright Idea

by Bilke, Terry; Sinn, John

There is an opportunity to apply statistical process control where it can have an impact on our daily lives by providing warning signs of pending outages, signal waste and process problems in the world’s largest machine: the North American power system....


Open Access

A Dose of DMAIC

by Mukherjee, Shirshendu

Ruby hospital, a multispecialty for-profit facility in Calcutta, India, was the first in Eastern India to embrace ISO 9001 and is the only one in the country to have successfully deployed a Six Sigma improvement program....



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