July 2008
Small Business, Big Feat
Efforts to continuously improve employee and customer satisfaction, and business practices led PRO-TEC to a Baldrige award. The company has incorporated many best management practices, including lean manufacturing and continuous improvement, and relied on...
Strength in Numbers
Finding resources to pursue quality improvement and organizational excellence is the greatest challenge confronting most organizations today, including universities and professional organizations....
From the President: Quality and the Three Conversations
For generations of authors, that intimidating D-word—deadline—makes even the bravest among us cringe. So when QP’s editor reminded me at a recent board meeting that the due date of this column, my first as ASQ president, was quickly approaching...
Blurred Vision
Many quality professionals have noticed that business leaders still consider quality and business improvement to be separate topics. While this isn’t the case everywhere, it appears to have become more common....
Raising the Bar
Now more than ever, companies must measure and manage their quality costs to compete at a high level in today’s global marketplace....
10 Auditing Rules
All auditors receive training in the basics of planning, conducting and reporting audits. Unfortunately, this is the only training many ever receive....
- Back to Basics: Outputs versus Outcomes [Open Access]
- Career Corner: Turn Trauma Into Triumph [Open Access]
