July 2008


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Small Business, Big Feat

by Adrian, Nicole

Efforts to continuously improve employee and customer satisfaction, and business practices led PRO-TEC to a Baldrige award. The company has incorporated many best management practices, including lean manufacturing and continuous improvement, and relied on...


Strength in Numbers

by Gardner, Leslie; Osburn, Terrence; Pearson, Tom

Finding resources to pursue quality improvement and organizational excellence is the greatest challenge confronting most organizations today, including universities and professional organizations....


From the President: Quality and the Three Conversations

by Saco, Roberto M.

For generations of authors, that intimidating D-word—deadline—makes even the bravest among us cringe. So when QP’s editor reminded me at a recent board meeting that the due date of this column, my first as ASQ president, was quickly approaching...


Blurred Vision

by Wood, Douglas C.

Many quality professionals have noticed that business leaders still consider quality and business improvement to be separate topics. While this isn’t the case everywhere, it appears to have become more common....


Open Access

Raising the Bar

by Feigenbaum, A.V.

Now more than ever, companies must measure and manage their quality costs to compete at a high level in today’s global marketplace....


Open Access

10 Auditing Rules

by Kausek, Joe

All auditors receive training in the basics of planning, conducting and reporting audits. Unfortunately, this is the only training many ever receive....



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