January 2008


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Classroom Lessons Learned

by Ghysels, Maurice

Public education often tries to emulate the successful methods of industry. However, the experience of a school district in California offers several lessons about achieving continuous improvement in the corporate world....


Open Access

Conflict and Complexity

by Dettmer, H. William

Fourteen years before the space shuttle Challenger exploded shortly after launch in 1986, NASA unknowingly set in motion a series of events that culminated in the tragic disaster that stunned the proud space agency and rocked a nation....


Lean Six Sigma's Evolution

by Mader, Doug

When Motorola rolled out its initial Six Sigma system in 1987, there were no Green Belts, Black Belts, Master Black Belts, Champions or any of the infrastructure or focused training we have come to associate with modern practices in Six Sigma....


A Less Costly Billing Process

by Tatikonda, Lakshmi U.

Applying lean Six Sigma techniques can identify root causes, streamline the billing process and reduce errors. After describing the concepts of lean and Six Sigma, this article illustrates how companies can apply lean Six Sigma techniques to identify root...



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