November 2007


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Eight Steps to Sustain Change

by Schultz, John R.

Improvement projects often focus on a problem, its measurement, analysis, and eventual solution, but fail to consider how improvements will be permanently integrated into the daily routine. Resistance is a natural response to change, but it can be...


Turbocharge Your Preventive Action System

by Sittsamer, Murray J.; Oxley, Michael R.; O’Hara, William

A layered process audit (LPA) is an ongoing chain of simple verification checks to make sure a defined process is followed correctly. This powerful management tool can improve safety, quality and cost savings by amplifying problem solving systems and...


Open Access

Quality Tools, Teamwork Lead Boeing Team to a System Redesign

by Adrian, Nicole

A team from Boeing, as well as members of the Air Force and suppliers, worked to fix the C-17's inert gas generating system that previously needed constant repairs. Using quality tools, the team identified cause and came up with the best solution for...


Improving the Internal Audit Experience

by Wasche, Theresa; Sciortino, Nancy

Employees don’t always understand how audits relate to ensuring the use of good business processes. Many don’t realize the significant process improvement benefits that can be achieved from an internal audit experience. Cerner Corp. developed...


Exercise a Process Improvement Approach for Your Own Personal Wellness

by Harvey, Jean

The human body can be viewed as a system of processes in which the output of one process is an input to another. One quality practitioner applied the concepts of systems thinking, process thinking and process management to improve his own health,...



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