July 2007


Download Issue
(PDF Format)

Nanotechnology: A Big Little Frontier for Quality

by Harriett Black Nembhard

Nanotechnology is a field of applied science that deals with arranging particles...


Open Access

Six Sigma, Value and Competitive Strategy

by Reidenbach, R. Eric; Goeke, Reginald W.

Aligning Six Sigma deployment with an organization’s strategy is complicated by the fact that most organizations have three levels of strategy – corporate, strategic business unit (SBU), and competitive. The tools of Six Sigma are most effectively...


Open Access

Software Directory: June 2007

AUDITING BALDRIGE AWARD BENCHMARKING CALIBRATION CAPABILITY STUDIES COMPUTERS CONSULTING CORRECTIVE ACTION CUSTOMER SERVICE CUSTOMIZED SOFTWARE DEVELOPMENT DATA ACQUISITION DESIGN OF EXPERIMENT DOCUMENT MANAGEMENT E- COMMERCE GAUGE REPEATABILITY AND REPR...


The Innovation Process and Quality Tools

by Walker, H. Fred; Levesque, Justin

Cost control and product quality are only capable of sustaining competitive advantage. It takes product or service innovation to create competitive advantage in a global marketplace. Innovation consists of a series of steps like any other business or...


QFD's Evolution in Japan and the West

by Jiang, Jui-Chin; Shiu, Ming-Li Shiu; Tu, Mao-Hsiung

Although the theory of quality originated in the United States, early industrial applications predominantly took place in Japan. Yoji Akao conceived quality function deployment (QFD), a concept that is a vital management tool for new product...


Conformity or Sustainability? That Is the Question

by Watkins, David

Sustainability is an enterprise’s ability to survive and prosper in a rapidly evolving environment, and the essence of sustainability is performance results. Any expenditure of resources that does not generate value produces a net loss and impaired...


Open Access

From One-Man Show to Baldrige Recipient

by Daniels, Susan

Mesa Products Inc., which manufactures and installs cathodic protection systems for underground piping and other metal structures, was the recipient of the Malcolm Baldrige National Quality award in the small business category in 2006. Mesa’s quality...



Featured advertisers