May 2007


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The Quality Diet: Building a Healthy Business

by Folkerts, Timothy J.

Quality is not always an easy sell. As a result, the challenges facing a quality professional trying to help a company are a lot like those facing a dietitian trying to help a client succeed with a diet. Quality professionals could even be called...


Open Access

Reaching Out to CEOs

by Palmer, Brien

Interested in promoting quality as an agent of profit and prosperity, ASQ asked the Pittsburgh section to participate in a pilot run of the Economic Case for Quality by surveying local business leaders to determine how they perceived the impact of...


Quantifying Machinery Availability Loss

by Parks, Matthew

Possibly the most misunderstood and abused metric in performance based manufacturing is machine availability. When examining quality, performance, costs, and cycle time improvements, it is assumed that any performance metrics take into account a...


Financial Control and Quality

by Stimson, William; Dlugopolski, Tom

The case for quality should be easy to make, but it is not always obvious to top management who must be aware of and control the corporation’s finances in order to comply with federal regulations. There are two aspects to measuring financial control -...


Benchmarking Goes to School

by Armstong, Michael J.

In 2004, Carleton University in Ottawa, Canada, started a benchmarking project to improve the quality of its housing allocation services. A multi-functional team began its work by mapping existing residence application processes to establish a baseline,...


Six Sigma at Cigna

by Daniels, Susan

In 2002, Cigna Corp., a provider of employee healthcare and insurance benefits, launched a grass-root driven quality program based on Six Sigma. Leadership made it clear that the approach would be holistic and would require behavioral changes and a...


Reach for the Stars

by Van Loon, Han

CelsiusTech Australia, a systems and software supplier, has long had a commitment to quality, but believes there is always room for improvement. The company decided to create an improved approach to the plan-do-check-act cycle to help new employees...



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