February 2007


Open Access

Know and Follow ISO 19011's Auditing Principles

by Russell, J.P.

The auditing principles of ISO 19011 call for ethical conduct, fair presentation, professional care, independence, and an evidence based approach. The ethical conduct principle is realized throughout the standard because it is the cornerstone of...


ISO 9001: Could It Be Better?

by Dearing, Jack

Many well-intentioned people are using ISO 9001 to control and improve quality, but much of the standard should be disregarded. ISO 9001's unnecessary costs affect companies, their employees and customers, as well as society in general which depends...


Merging Quality Cultures in Contract Manufacturing

by Jones, David M.

When EPIC Technologies acquired the Siemens Electronic Manufacturing Center operations in Johnson City, Tennessee, it became necessary to merge its quality culture with those of its new subsidiary while continuing to keep its original customers happy....


The International Growth of Quality

by Feigenbaum, A.V.

Human, economic, and technological changes in the international arena require that businesses deliver high quality value to customers. Fundamental to any business's competitive strength is its ability to understand and implement the language of quality....



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