January 2007


Open Access

Switching From Improvement to Innovation on the Fly

by Harvey, Jean

Proceeding with an improvement methodology when it becomes obvious the process lacks the potential to achieve the desired capability can be damaging to an organization's continuous improvement initiatives. Goals will not be reached, and the resulting...


Open Access

You Can Go Home Again

by Daniels, Susan

Jamie Houghton's love for Corning brought him out of retirement and back to the company when it was fighting for survival, due to the decline of the telecommunications industry and decreased demand for Corning's fiber optics. When Houghton returned to...


The Science in Six Sigma

by de Mast, Jeroen; Bisgaard, Soren

The structure Six Sigma provides for managing an organization's improvement initiatives is more important than its conformance quality target. It also guides project leaders and offers an array of analysis tools. In addition to Six Sigma's DMAIC...


Open Access

Hospital Reduces Medication Errors Using DMAIC and QFD

by Benitez, Yani; Forrester, Leslie; Hurst, Carolyn; Turpin, Debra

The medication error rate at Illinois' Alton Memorial Hospital was low when compared to national statistics, but the hospital knew cost savings would be significant if this statistic was lowered even further. A multidisciplinary team sought the help of...


The Power of Process Orientation

by Sever, Kay

Hidden barriers to the success of continuous improvement programs exist in most companies and often transcend tactics applied to produce cultural change. These cultural conditions are not always obvious, but their symptoms include organizational silos...


Apply Six Sigma To Sales and Marketing

by Pestorius, Michael S.

A common misconception regarding Six Sigma is that it applies only to manufacturing processes and that its fact-based problem solving methodology doesn't transfer to business processes such as marketing and sales. These people believe that a...



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