November 2006


Open Access

Linking the Supply Chain to TQM

by Matthews, Charles R.

In today's environment of global outsourcing, supplier quality management must transform itself from simply measuring supplier compliance to gathering knowledge, managing risk, and executing project management. Total quality management (TQM) ensures...


Lean Inspection Through Supplier Partnership

by Ericson, Joel

Incoming inspection is a nonvalue-added activity that does not improve a product, but only identifies products that do not meet standards. One way to reduce incoming inspection is to move from traditional sample inspection to a system in which the...


Challenges in RFID Enabled Supply Chain Management

by RFID study group at Pennsylvania State University

Supply chain management is the fastest growing application of radio frequency identification devices (RFID), but few organizations are equipped to deal with the accompanying flood of information. Most definitions of RFID emphasize the technological...


Open Access

Extending School Improvement Beyond Curriculum

by Westfall, John E.; Peltier, James W.; Sheehan, Joseph; Weber, Harlan

Successful schools must meet the needs of multiple stakeholders - students, parents, teachers, administrators, taxpayers, and the community in general. And all this must be accomplished at different grade levels and divergent subject areas. Therefore,...


Getting Credit for Service

by Haupt, Heidi B.

Experian Marketing Services (EMS) considers quality management a critical part of its commitment to its clients. Last year EMS looked to ISO 9001 certification as a way to extend its established project management program. EMS identified more than 100...



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