August 2006


Open Access

Annual Quality Awards

by Funk, Valerie

The Annual Quality Awards Listing is a guide to automotive, government, international, national, and state quality related awards. The list is organized by type, the award's name and sponsor, criteria, contact information, and notes. To be included in...


International Outsourcing: Value vs. Economics

by Elliott, George C.

International outsourcing has become the easy way out for many organizations seeking to stay competitive in a global economy, whereas establishing a lean Six Sigma organization requires sustained and consistent hard work. Proponents say outsourcing is...


Emotional Intelligence and Six Sigma

by Milivojevich, Andrew

Emotional intelligence (EI), the ability to perceive, assess, and manage one's own emotions and the emotions of others, is vital to a project team environment and fits well with Six Sigma methodology. When time is limited, Six Sigma Black Belts must...


No Longer Lost in Translation

by Menard, Vernon J., III; Menard, Michelle

Language barriers and communication delays can disrupt a company's plans to survive and thrive in a global economy. The pursuit of quality also depends on bridging the communication gap. Without communication there can be no bridge from quality theory...


Documenting a Process - With a Side of Cole Slaw

by Lynn, Leon; Kalfayan, John

Barbecue is an art, but it is also a process that can be documented and perhaps even reproduced. A dedicated group of friends conducted a controlled barbecue experiment in an effort to document the cooking method that has guided their efforts over the...


Open Access

Employee and Patient Focus Earns the Baldrige

by Funk, Valerie

Bronson Methodist Hospital in Kalamazoo, Michigan has a vision of becoming a national leader in healthcare quality. In the 1990s, it began using the Malcolm Baldrige National Quality Award criteria as a tool for improvement and self-evaluation, and in...


New Frontiers in the Design of Experiments

by Kenett, Ron S.; Steinberg, David M.

Statistically designed experiments enable businesses to reduce time to market while achieving quality product performance that is critical to survival and success. R.A. Fisher first introduced them in the early 20th century to evaluate the results of...



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