July 2006


Open Access

Bringing Lean To the Office

by Tischler, Len

Lean methods produce quicker results than other quality methods, and they readily apply to office work. Lean uses three principles to create more value while reducing waste and cost. A team of college students gained hands-on lean experience with two...


Open Access

Making It Look Over Easy

by Nelsen, Dave

Sunny Fresh Foods was the first food company to win the Malcolm Baldrige National Quality Award in 1999. The manufacturer of egg based products won the award again in 2005, this time applying in the manufacturing category, having outgrown the small...


One Size Does Not Fit All

by Foster, S. Thomas Jr.

It has been said that academia has lagged behind practice in the development of quality management methods and philosophies, yet academia has done a good job of propagating these concepts. Now academic research has developed two new concepts that will...


Digesting Complicated Processes

by Baker, Rocky

Businesses today face the challenge of balancing innovation with the need to maintain control of processes. The introduction to ISO 9001 contains a process model called the process approach that is based on the plan-do-check-act (PDCA) cycle and can be...


The Histogram for Complex Parts

by Vermani, S.K.

In the aerospace industry, production and procurement usually consists of infrequent lots of complex parts with relatively small lot sizes. Data are often insufficient to implement standard process assessment techniques. In these situations, a percent...


Beyond PDCA - A New Process Management

by Gupta, Praveen

The ISO 9001 quality management standard calls for the use of the plan-do-check-act (PDCA) model for managing processes. The author questions why check is included in the cycle when the goal is to reduce the need for verification activities. Current...


Open Access

Make Healthcare Lean

by Manos, Anthony; Sattler, Mark; Alukal, George

The principles of lean manufacturing are as applicable to healthcare as they are to the automobile industry. However, unlike manufacturing, healthcare management structures are not usually hierarchical, and hospitals generally are not-for-profit. Value...



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