March 2006


Open Access

State Program Offers Hand To Small Business

by Manicki, Ken

In the years since ISO 9000 became the international standard for quality management, small businesses have struggled to keep up with the competition, despite limited resources. In 1999, the New Mexico Economic Development Department created New Mexico...


Open Access

Standards & Registrars Directory

by ASQ

TS TR TL RS QS MD 9KS 14K 9K CR CE AU AS TR CS SPC QS 9KS 14K 9K CS VD6 TS TR TL SPC QS MD 9KS 14K 9K CS CE AU AS TS TR SPC 9KS 14K 9K CS AU AS TS QS MD 9KS 14K 9K CSD AU AS 9KS 9K CR AU VD6 TS TR SPC QS MD 9KS 14K 9K CS VD6 TS RS QS 9KS 14K 9K CSD CS AS...


Improve Your Audit Interviews

by ASQ Audit Division; Russell, J.P.

The interview process is vital to the success of an audit, therefore, auditors must be able to use various techniques to gather needed information without appearing threatening to the auditee. The interview should be relaxed and comfortable, allowing...


Faster Turnaround Time

by Pellicone, Angelo; Martocci, Maude

In 2004, North Shore University Hospital (NSUH) used Six Sigma to reduce bed assignment delay turnaround time that made it difficult to balance capacity needs. A capstone project revealed incorrect use of the hospital's bed tracking system. The goal was...


New Standard Guides Internal and Supplier Audits

by Johnson, Gary L.

A supplement to enhance ISO 19011:2002, Guidelines on Quality and/or Environmental Management Systems Auditing, has been developed by U.S. experts. The supplement provides guidance for internal and supplier programs and the use of the standard by small...


Open Access

A Quest For Quality

by Zimmerman, Roseanne; Smith, Rhonda; Fernandes, Christopher M.B.; Smith, Teresa; Al darrab, Ayad

Hamilton Health Services, a Canadian healthcare organization with a multi-site emergency room program, used quality facilitators in six continuous quality improvement projects over a period of one year. Quality facilitators provide resources needed to...



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