November 2005


Open Access

Engaging Physicians in Lean Six Sigma

by Caldwell, Chip; Brexler, Jim; Gillem, Tom

Healthcare is one of the most difficult industries in which to install a quality system because of the confusing role of physicians, yet few process changes can be fully optimized without engaging physicians. One reason physicians resist change is that...


Quality Pros Break Through the Healthcare Barrier

by Vnuk, Dan

Many quality professionals have been denied access to quality jobs in the healthcare sector because they lack medical backgrounds. One exception is Wisconsin's Marshfield Clinic, which has established a central department dedicated to helping the clinic...


Feigenbaum's Enduring Influence

by Watson, Gregory

Armand V. Feigenbaum was one of the first engineers to recognize financial performance as an indicator of poor quality. Together with W. Edwards Deming and Joseph Juran, he established the intellectual framework for quality as a discipline worthy of...


Open Access

Change Healthcare Organizations From Good to Great

by Bodinson, Glenn W.

The Institute of Medicine estimates that the cost of the medical errors resulting in thousands of deaths each year and injury to thousands more is over $20 billion annually. While these figures are unacceptable, the good news is that the application of...


Feigenbaum on Quality: Past, Present, Future

by Kubiak, T.M.

In an interview held at the ASQ World Conference on Quality and Improvement in Seattle this year, quality pioneer Armand V. Feigenbaum shared his views on the current status and future of quality. Feigenbaum notes that quality has always been a cyclic...


QFD in a Managed Care Organization

by Omachonu, Vincent; Barach, Paul

The application of quality function deployment (QFD) in the healthcare industry has been limited because the healthcare product is intangible and ill defined. Recently, however, a managed care organization used QFD to redesign its member handbook. QFD's...



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