August 2005


Open Access

Time Management Using Quality Tools

by Courtney, Patrick M.

Quality tools are useful in personal life. The Six Sigma concept of process improvement, specifically the DMAIC tools, has been moved from product to process, and is now applicable for personal performance improvement. Random time checklists, frequency...


Quality in the First Person: Old Ideas Find a New Industry

by Hilgendorf, Alex

I work in the software industry. My world changes quickly, and it can be hard to keep up. As the software industry is still quite young, many of its employees are not yet as indoctrinated into the quality world as are people in other industries....


Open Access

Next Level Leadership

by Johnson, Kristen

Soon after the Texas Nameplate Co. (TNC) won its first Baldrige Award in 1998, president and CEO Dale Crownover was already discussing how to improve TNC in a Baldrige way so the company could reapply for the award as soon as it was eligible. Now, not...


Improve Profits With Standards

by Dawes, Edgar

The goal of CEOs and business managers is to make products that please customers and produce a profit. The International Organization for Standardization (ISO) provides a roadmap for profit gains through its standards and technical reports. Used in...


Quality in the First Person: Dead Man's Shoes

by Davis, Peter

The responsibility for quality assurance is sometimes bestowed upon reluctant recipients who don't really understand quality. However, basic quality assurance factors don't change between business sectors. The real issue is to get people to listen and...


Seven Steps To Measure Supplier Performance

by Gordon, Sherry

Most organizations use some type of supplier performance measure, yet few are satisfied with their supplier assessment capabilities and results. Quality professionals are under increasing pressure to avoid supplier problems and retain high performers....


Quality in the First Person: Quality Shots

by Fernandez, Heriberto

Quality tools that are vital to process management can be used in almost every field of activity, including sports. A player's performance in a basketball game is subject to variation that must be controlled and reduced. An example focusing on...


Open Access

Narrow Focus Provides Widespread Benefits

by Funk, Valerie

The vision of the University of Northern Colorado's Monfort College of Business (MCB) was to provide Colorado's best undergraduate business program. To accomplish this, the college eliminated all graduate programs, including the state's largest MBA...


Open Access

Improve Schools With Empowerment Based Models

by Westfall, John E.; Peltier, James W.; Sheehan, Joseph

Most school administrators have been slow to adopt the quality practices mandated by the No Child Left Behind (NCLB) Act. Only three school districts have received the Malcolm Baldrige Quality Award since the sector's entry. Top-down approaches for...


Use Simple Models for Incoming Defects

by Bartlett, Terry R.

The best quality system cannot prevent or detect all defects before delivery, so customers generally set a quality target they want a supplier to achieve. The standard should be high, but achievable. For example, the customer might expect the supplier...



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