June 2005
A Recipe For Excellence
The roots of the Bama Companies' 2004 Malcolm Baldrige National Quality Award go back to a Texas kitchen in 1927. Today the third-generation family owned business makes frozen baked goods for fast food and casual dining restaurants using the same...
Lean Thinking for Knowledge Work
Productivity in the service sector trails manufacturing by a wide margin. Since the early 1990s, the Toyota Production System (TPS) has been heralded as the standard for manufacturing environments, but early attempts to apply it to nonproduction work...
The Next Level in Employee Empowerment
Individual and organizational effectiveness has been handicapped by the manner in which employee empowerment has been practiced in the past. The concept of employee determination takes employee empowerment to the next level by allowing individuals to...
Timeless Wisdom From Crosby
Philip Crosby's book, Quality Is Free, changed the way managers looked at the cost of poor quality. Written 25 years ago, Crosby's management principles are as valid today as ever. Thirteen quotations from the book illustrate Crosby's deep insight into...
Lean Glossary
A glossary defines terms commonly associated with lean...
Clean House With Lean 5S
Lack of organization in the workplace wastes time and lowers productivity. By implementing a lean 5S system – sort, set in order, shine, standardize, sustain - organizations can create a clean, well ordered, and disciplined work environment. Many...
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