June 2005


Open Access

A Recipe For Excellence

by Daniels, Susan E.

The roots of the Bama Companies' 2004 Malcolm Baldrige National Quality Award go back to a Texas kitchen in 1927. Today the third-generation family owned business makes frozen baked goods for fast food and casual dining restaurants using the same...


Lean Thinking for Knowledge Work

by May, Matthew

Productivity in the service sector trails manufacturing by a wide margin. Since the early 1990s, the Toyota Production System (TPS) has been heralded as the standard for manufacturing environments, but early attempts to apply it to nonproduction work...


The Next Level in Employee Empowerment

by Geisler, David

Individual and organizational effectiveness has been handicapped by the manner in which employee empowerment has been practiced in the past. The concept of employee determination takes employee empowerment to the next level by allowing individuals to...


Clean House With Lean 5S

by Chapman, Christopher D.

Lack of organization in the workplace wastes time and lowers productivity. By implementing a lean 5S system – sort, set in order, shine, standardize, sustain - organizations can create a clean, well ordered, and disciplined work environment. Many...


Timeless Wisdom From Crosby

by Watson, Gregory H.

Philip Crosby's book, Quality Is Free, changed the way managers looked at the cost of poor quality. Written 25 years ago, Crosby's management principles are as valid today as ever. Thirteen quotations from the book illustrate Crosby's deep insight into...


Lean Glossary

by Rooney, Steven A.; Rooney, James J.

A glossary defines terms commonly associated with lean...



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