March 2005


Open Access

Sarbanes-Oxley and ISO 9000

by Stimson, William A.

Critics say ISO 9000 doesn't measure up to robust quality programs such as Baldrige Award criteria, lean and Six Sigma, and they complain about the law's excessive documentation requirements. Yet by providing records and internal controls, the...


TS 16949 – Where Did It Come From?

by Reid, Dan

TS 16949 is an international fundamental quality management system specification for the automotive industry based on ISO 9000. It was developed at the request of automotive suppliers from the Big Three automakers' quality system assessment manuals,...


Training : It's Not Always the Answer

by Stetar, Bill

Employers need employees who perform well, and while training is one way to achieve this goal, it isn't the only way. A training needs analysis assesses current performance and defines desired performance, with the gap between the two states...


AS9003: An Aerospace Standard For the Little Guy

by Bravener, Lee C.

AS9003, Inspection and Test Quality System, represents the return to a traditional aerospace industry approach to quality management that existed before the adoption of the ISO 9000 quality standards. While most large manufacturers and suppliers have...


Better Processes = Better E-Commerce

by Reijers, Hajo A.; Jansen-Vullers, Monique H.

Successful e-commerce (EC) requires customer and supplier interaction to be seamlessly integrated with existing business processes. Quality professionals must keep this in mind when redesigning business processes, particularly in the service industry....


Back to the Future at Ford

by Smith, Larry R.

The U.S. automotive industry, and U.S. industry in general, have seen significant change over the past thirty years, and the results haven’t always been positive. While specific details differ, Ford Motor Company's experience with the major system...



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