January 2005


Open Access

Building Customer Satisfaction With Quality

by Sickel, William L.

Competition in the marketplace has forced Grayson Homes of Ellicott City, MD to refocus its operating strategy from a family company culture to a team culture stressing mutual respect. A new strategy with a business model approach was devised that...


What's Wrong With Six Sigma?

by Goodman, John; Theuerkauf, Jon

Many organizations experience disappointment with the results of their Six Sigma deployment efforts. This is because they may be applying Six Sigma on too grand a scale, when, in fact, its tools may be used separately or combined with other techniques....


A Roadmap For Change

by DeFeo, Joseph A.; Barnard, William W.

This excerpt is from the book Juran Institute's Six Sigma Breakthrough and Beyond. The book is available from Quality Press, item P1089. Copyright restrictions do not allow its individual sale or its placement on My ASQ....


Minimize Your Waste Line

by Thornton, Anna

Many companies see the enthusiasm surrounding new quality initiatives wane once the immediate benefits decrease and realities of day-to-day operational procedures override long term goals. While no plan can provide instant, lasting improvement, the...


How Useful Is QFD?

by Sanford, John L.

The author describes his experience mentoring high school students participating in the FIRST Robotics Competition, a multinational event that teams professionals and students to solve engineering problems. After a successful performance in the 2003...



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