August 2004


Open Access

Annual Quality Awards Listing

by Funk, Valerie, Compiler

The annual Quality Awards guide to automotive, government, international, national, and state quality awards lists the type of award, award name and sponsor, criteria, contact information, and notes. To be listed, awards must be quality related, must...


Open Access

Stoner: Built on a Strong Foundation

by Johnson, Kristen

Stoner Inc., a manufacturer of cleaning, lubrication, and coating products, was the 2003 winner of the Malcolm Baldrige National Quality Award in the small business category. The company is run with only two operational levels: the leadership team that...


Create a Better Life With Quality Tools

by Sergesketter, Bernard F.

The same quality principles needed for business success may be applied on an individual basis to improve both professional and personal lives. For the process to succeed, standards must be identified, set and measured....


Quality in the First Person

by Allan, Jonathan; McNary, Lisa D.; Moser, Pete; Zilbershtein, Doron

Four quality professionals discuss how they used quality principles and tools to improve their personal lives. In Control Charts and Your Real Hourly Wage, Jonathan...


Use Basic Quality Tools To Manage Your Processes

by Dias, Sonia; Saraiva, Manuel

The 2000 revision of ISO 9001 stresses the importance of process in a company's quality system. However, many firms operating under the traditional hierarchical view of structure have found it difficult to make the transition. The experience of a...


Who Attends ASQ Section Meetings and Events?

by Lackey, Jeff

When the Jacksonville, Florida ASQ section was threatened with deactivation due to inactivity, dedicated volunteers used telephone surveys to determine what members wanted. Survey results made clear the necessity to set strategic objectives for planning...


Scope Projects in 10 Steps

by Harvey, Jean

The manufacturing sector has long recognized that effective change must be managed in small increments without losing sight of the big picture. Professional services, however, present other factors that require a different approach to mitigating risks....



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