July 2004


Open Access

Root Cause Analysis for Beginners

by Rooney, James J.; Vanden Heuvel, Lee N.

Root cause analysis (RCA) is a tool to help identify what, how, and why an event occurred so that steps can be taken to prevent future occurrences. Additionally, RCA may be used to target opportunities for systemwide improvement. Root causes are...


Stop Depending On Inspection

by Craig, Darin J.

In today’s global marketplace, “better, cheaper, and faster” has become the mantra for manufacturers. Obviously, it would be better to build a product correctly in the first place, but making the transition from a traditional...


Open Access

The Image and Reality of Excellence

by Daniels, Susan E.

Medical device manufacturer Medrad Inc. was the only company in the manufacturing sector to receive the Malcolm Baldrige National Quality Award for 2003. The company has been involved with Baldrige since the award’s inception fifteen years ago....


Open Access

Quality From Scratch: A Model for Small Business

by Duffy, Grace

Whether a company is large or small, quality programs are vital to assure customer, stakeholder, and employee satisfaction. Many small businesses, however, may find limited resources and conflicting priorities make the quest for organizational...



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