October 2003


Open Access

Corporate Social Responsibility

by Leonard, Denis; McAdam, Rodney

Corporate scandals such as those involving Enron and WorldCom may finally be awakening corporate America to its social responsibilities. Such scandals are creating concern about business ethics and governance....


Management System Integration: Can It Be Done?

by McDonald, Mary; Mors, Terry A.; Phillips, Ann

In October 1996, the International Organization for Standardization, known as ISO, issued the final version of ISO 14001, an international standard for environmental management systems (EMS)....


TQM vs. BPR

by Fazel, Farzaneh

What’s the difference between total quality management (TQM) and business process reengineering (BPR)? Though the terms themselves aren’t heard much anymore, many organizations still use the tools in these programs to make changes....


Column: Emerging Sectors: Cost Reduction 101

by Lake, Erinn

Despite advances in e-mail technology, mass mailings remain an integral communication tool for large organizations, especially colleges and...


Quality, Not Quantity, of Management

by Feigenbaum, Armand V.; Feigenbaum, Donald S.

This article is from the book The Power of Management Capital: Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy, available through Quality Press, item number


Open Access

The Message Is Clear

by Hopen, Deborah

This abstract is based on the ]In 2002, the CGISS division of Motorola won the Baldrige award in the manufacturing category. Through strict process improvement measures, the division was able to increase its direct customer loyalty, customer...


Ethics, Auditing and Enron

by Arter, Dennis; Russell, J.P.

Were quality auditors to blame for the Enron scandal? No. Do quality auditors face ethical dilemmas such as those faced by the Enron and Arthur Andersen employees? must decide whether or not to...


Quality's Path to the Boardroom

by Palmes, Paul; Liebesman, Sandford

Combining the Sarbanes-Oxley Act of 20021 and elements of ISO 9001 and ISO 14001 quality and environmental management standards may provide a powerful tool for elevating the quality assurance function status in many U.S. companies....



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